Senior Claims Consultant : Short Term Insurance

Imasfinance; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Join a forward-thinking company as a Senior Claims Consultant in the Short Term Insurance division. This role offers the chance to be part of a dynamic team, where your contributions will directly impact success. You will manage insurance claims, ensuring compliance with policies and regulations while providing exceptional customer service. The ideal candidate will have a strong background in claims processing and customer service, with excellent communication and problem-solving skills. This is a fantastic opportunity to inspire and develop talents in a supportive environment, making a real difference in the industry.

Qualifications

• 3+ years in short term insurance customer service and claims.
• Experience in a contact centre environment for at least 12 months.

Responsibilities

• Manage and process insurance claims efficiently.
• Liaise with insurers and handle escalated queries.

Skills

Problem-solving skills

Analytical skills

Excellent communication skills

Negotiation skills

Computer literacy (MS Office, Outlook)

Time management skills

Conflict resolution skills

Empathy

Education

National Senior Certificate / Matric

FAIS credits on NQF level 4

Regulatory exam (RE5)

Tools

MS Office

Outlook

Job description

Senior Claims Consultant: Short Term Insurance

Join iMasFinance as a Senior Claims Consultant in our Short Term Insurance division at our Centurion Contact Centre. We are committed to transformation and prioritize candidates from designated groups.

Why Join Us?

At iMas Insurance Brokers, you'll be part of a dynamic team where your contributions directly impact our success. You will have opportunities to inspire, develop talents, and make a significant impact in our division.

About The Role

We seek an energetic, innovative, and customer service-driven Senior Claims Consultant to manage and process insurance claims efficiently, ensuring compliance with policies, insurer requirements, and industry regulations.

Key Responsibilities

1. Adhere to the claims notification and registration process
2. Provide effective claims support and administration
3. Liaise with insurers regarding outstanding documents
4. Handle escalated queries and complaints
5. Assist with on-the-job training as needed
6. Ensure compliance with risk and regulatory requirements
7. Submit weekly and monthly reports
8. Meet service level agreements
9. Retain policies and provide data for upselling opportunities
10. Maintain detailed claims records

Qualifications

• National Senior Certificate / Matric
• FAIS credits on NQF level 4 or a full FSCA aligned qualification (recommended)
• Regulatory exam (RE5) (recommended)

Experience

• Minimum 3 years' applicable short term insurance customer service and claims experience
• Minimum 12 months contact centre experience

Knowledge and Skills

• Multilingual, including English
• Problem-solving and analytical skills
• Empathy and ability to cope under pressure
• Excellent communication and negotiation skills
• Computer literacy (MS Office, Outlook)
• Telephone etiquette
• People-oriented and time management skills
• Conflict resolution skills