Senior Claims Assessor for Commercial Properties

Placements24; Durban; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Medical aid

Provident fund

Professional development

Hybrid work after probation

Life insurance

Disability cover

Wellness programs

Zusammenfassung

Placements24 in Durban, KwaZulu-Natal, seeks a Senior Claims Assessor to manage complex commercial property claims from initial assessment to settlement. The role demands strong policy interpretation, negotiations, and an ability to mentor junior assessors.

Ideal candidates will have a tertiary qualification in Risk Management, Law, or Engineering and 5–7 years of experience in property claims. Hybrid work arrangements may follow a probationary period, with travel within the Durban region as

Qualifikationen

• A relevant tertiary qualification in Risk Management, Law, Engineering, or a related field.
• 5-7 years of demonstrable experience in handling complex commercial property insurance claims.
• Strong knowledge of insurance principles, property valuation, and construction methods.
• Proven ability to interpret and apply complex policy wordings.
• Excellent negotiation, communication, and interpersonal skills.

Aufgaben

• Conduct investigations and assessments of complex commercial property damage claims.
• Interpret policy wordings to determine coverage and liability.
• Appoint and manage external loss adjusters and service providers as required.
• Negotiate settlement amounts with policyholders and their representatives.
• Prepare detailed reports on claim assessments, findings and recommendations for management.
• Ensure compliance with regulatory requirements and internal claims handling procedures.
• Maintain accurate claim files and documentation on the company’s system.
• Provide guidance to junior claims assessors within the team.
• Liaise with internal departments, legal counsel, and external stakeholders.
• Identify opportunities to improve claims handling processes and efficiency.

Kenntnisse

Negotiation

Communication

Interpersonal skills

Analytical thinking

Ausbildung

Risk Management / Law / Engineering degree

Tools

Claims management software

MS Office

Jobbeschreibung

About the Role

Our client, a leading name in the insurance sector, is seeking a highly experienced and diligent Senior Claims Assessor to join their dynamic team in Durban, KwaZulu-Natal . This pivotal role involves managing complex commercial property claims from initial assessment through to settlement. The ideal candidate will possess a deep understanding of property insurance policies, damage assessment methodologies, and the legal framework surrounding claims. This is an exciting opportunity to contribute to a reputable organisation, leveraging your expertise to ensure fair and timely resolution of claims. You will play a crucial part in upholding our client's commitment to customer satisfaction and operational excellence. The role demands a proactive approach to investigation, negotiation, and resolution, ensuring all parties are treated with fairness and integrity.

Key Responsibilities

• Conduct thorough investigations and assessments of complex commercial property damage claims.
• Interpret policy wordings to determine coverage and liability.
• Appoint and manage external loss adjusters, assessors, and other service providers as required.
• Negotiate settlement amounts with policyholders and their representatives.
• Prepare detailed reports on claim assessments, findings, and recommendations for management.
• Ensure compliance with regulatory requirements and internal claims handling procedures.
• Maintain accurate and up-to-date claim files and documentation on the company's system.
• Provide guidance and mentorship to junior claims assessors within the team.
• Liaise effectively with internal departments, legal counsel, and external stakeholders.
• Continuously seek opportunities to improve claims handling processes and efficiency.

Requirements

• A relevant tertiary qualification in Risk Management, Law, Engineering, or a related field.
• A minimum of 5-7 years of demonstrable experience in handling complex commercial property insurance claims.
• In-depth knowledge of insurance principles, property valuation, and construction methods.
• Proven ability to interpret and apply complex insurance policy wordings.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in claims management software and standard office applications.
• Ability to work independently and as part of a collaborative team.
• A valid driver's license and willingness to travel occasionally within the Durban region for site inspections.
• High level of integrity and ethical conduct.

Benefits

• Our client offers a competitive remuneration package commensurate with experience, including a performance-based bonus structure.
• Employees benefit from comprehensive medical aid and provident fund contributions.
• Opportunities for professional development and continuous learning are actively supported.
• Access to cutting-edge claims management technology enhances efficiency and job satisfaction.
• A supportive and collaborative work environment fosters career growth.
• Potential for hybrid work arrangements after an initial probationary period, offering a blend of in-office and remote work flexibility.
• Further benefits include life insurance, disability cover, and employee wellness programs designed to promote a healthy work-life balance.