Senior Claims Administrator - High Net Worth - WhatJobs Direct

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 420,000 - 620,000; Full time

Benefits offered by this job

Medical aid

Life assurance

Retirement fund

Professional development

Hybrid work arrangement

Job summary

Placements24 in Nelspruit, Mpumalanga, seeks a Senior Claims Administrator to manage high net worth insurance claims with discretion and professionalism. The role demands strong client communication, meticulous records, and expertise across property, personal effects, and liability policies.

You will liaise with loss adjusters and legal experts, support junior staff, and ensure compliance with regulatory standards.

Qualifications

• Minimum 6 years experience in claims administration, with emphasis on high net worth or specialist portfolios.
• In-depth knowledge of policies covering property, personal effects, liability and assets for HNW individuals.
• Excellent communication and client relationship management skills.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency with claims management systems and standard office software.
• Discretion and high professionalism essential.
• Relevant insurance certifications are advantageous.

Responsibilities

• Manage a portfolio of high net worth insurance claims.
• Assess claim validity, policy coverage, and liabilities.
• Communicate with high net worth clients professionally.
• Liaise with loss adjusters, legal experts, and third parties.
• Maintain accurate records of claim-related activity.
• Process claim payments and settlements per policy terms.
• Address complex issues related to affluent clients.
• Ensure regulatory compliance and internal standards.
• Contribute to claims handling process improvements.
• Provide guidance to junior claims team members.

Skills

Claims administration

Client relationship management

Communication skills

Organizational skills

Discretion and professionalism

Education

Insurance certifications (advantageous)

Tools

Claims management software

MS Office

Job description

About the Role

Our client, a premier insurance provider specializing in high net worth individuals, is seeking a sophisticated and experienced Senior Claims Administrator to join their prestigious team in Nelspruit, Mpumalanga . This role requires a nuanced understanding of handling sensitive and complex claims for affluent clients, demanding exceptional discretion, professionalism, and meticulous attention to detail. You will be responsible for managing the entire claims lifecycle, ensuring timely, accurate, and empathetic resolutions that meet the high expectations of our clientele. The ideal candidate will possess strong administrative skills, excellent communication abilities, and a comprehensive knowledge of various insurance policies relevant to high net worth individuals. This is a unique opportunity to contribute to a specialized sector of the insurance market in Nelspruit .

Key Responsibilities

• Manage a portfolio of high net worth insurance claims, ensuring prompt and efficient resolution.
• Conduct thorough assessments of claim validity, policy coverage, and potential liabilities.
• Communicate professionally and empathetically with high net worth clients, providing clear updates and guidance.
• Liaise with loss adjusters, legal experts, and other third-party service providers.
• Maintain accurate and detailed records of all claim-related activities and correspondence.
• Process claim payments and settlements in accordance with policy terms and company procedures.
• Identify and address any potential issues or complexities related to claims for affluent clients.
• Ensure compliance with regulatory requirements and internal service standards.
• Contribute to the continuous improvement of claims handling processes for the high net worth segment.
• Provide support and guidance to junior claims team members as needed.

Requirements

• A minimum of 6 years of experience in claims administration, with a significant portion dedicated to high net worth or specialist insurance portfolios.
• In-depth understanding of insurance policies covering property, personal effects, liability, and other assets relevant to high net worth individuals.
• Exceptional communication, interpersonal, and client relationship management skills.
• Strong organizational abilities and meticulous attention to detail.
• Proficiency in claims management systems and standard office software.
• Discretion and a high level of professionalism are essential.
• Ability to handle complex situations and sensitive information with tact and diplomacy.
• Relevant insurance certifications or qualifications are advantageous.
• Familiarity with the insurance landscape in Nelspruit, Mpumalanga is a plus.
• A proactive approach to problem-solving and efficient workload management.

Benefits

Our client offers a competitive salary package with performance-related bonuses. This role includes a comprehensive benefits plan, comprising medical aid, life assurance, and a retirement fund. Opportunities for professional development and specialized training in high net worth insurance are readily available. The position is based in a modern, conveniently located office in Nelspruit , with a hybrid work arrangement offering flexibility. Enjoy a supportive team environment and a commitment to employee well-being. Join a respected organization known for its exceptional service standards.