Senior Citrix Technical Lead — Hybrid

Advania UK; Cape Town; Hybrid; ZAR 558,000 - 725,000; Full time

Job summary

Advania UK is seeking a Citrix Technical Lead in Cape Town to provide senior technical leadership across Citrix services within our Managed Services business. You will ensure environments are supported, improved, and governed in line with customer expectations and Advania standards, with hybrid working options.

You will mentor engineers, own complex Citrix changes, and drive service quality while collaborating with clients and internal teams to deliver reliable, secure Citrix platforms.

Qualifications

• At least 5 years of hands-on Citrix administration and support experience.
• Experience with Citrix Virtual Apps and Desktops, Cloud, Workspace, and related components.
• Strong knowledge of NetScaler/Citrix Gateway and high-availability setup.
• Experience communicating with customers and stakeholders.

Responsibilities

• Act as the technical escalation point for Citrix incidents, requests, problems, changes, and service risks across supported customer environments.
• Drive effective Citrix operational performance, ensuring tickets are progressed in line with response and resolution SLAs, customer expectations, operational standards.
• Provide technical leadership to Senior Technical Engineers and Technical Engineers, supporting daily prioritisation, troubleshooting, quality, standards, and capability growth.
• Maintain strong Citrix service quality through accurate ticket updates, clear client communication, detailed work notes, complete resolution notes, correct categorisation, and appropriate use of knowledge articles.
• Own and support complex Citrix changes, ensuring appropriate risk assessment, testing, peer review, implementation planning, rollback planning, communication, and post-change validation.
• Identify and reduce recurring Citrix issues through problem management, root-cause analysis, trend review, known error documentation, and service improvement activity.
• Support customer transitions, project handovers, onboarding readiness, and technical acceptance into support for new or changed Citrix services.
• Create, maintain, and improve Citrix runbooks, knowledge articles, support documentation, monitoring checks, service health checks, and escalation guidance.
• Support shift-left activity by identifying repeatable Citrix tasks or known fixes that can safely move to lower support tiers with appropriate documentation and training.
• Promote a positive technical culture built on ownership, integrity, mentoring, collaboration, quality, customer focus, and continual improvement.

Skills

Citrix administration

VDI / virtualization

Technical leadership

Customer-focused communication

Tools

Citrix Cloud

NetScaler/Citrix Gateway

Windows Server

Active Directory

Job description

Advania UK is seeking a Citrix Technical Lead in Cape Town to provide senior technical leadership across Citrix services within our Managed Services business. You will ensure environments are supported, improved, and governed in line with customer expectations and Advania standards, with hybrid working options.

You will mentor engineers, own complex Citrix changes, and drive service quality while collaborating with clients and internal teams to deliver reliable, secure Citrix platforms.