Senior CIT Operations Manager

Fidelity Services Group; Durban; On-site; ZAR 420,000 - 540,000; Full time

Job summary

Fidelity Services Group seeks a Branch CIT Supervisor at Kokstad to ensure efficient cash in transit operations. You will manage staff, maintain client relations, and oversee vehicle security and daily admin to meet contractual requirements.

Requirements include PSIRA Grade C, CIT certificate, firearm competency, and 5+ years’ CIT experience. Willingness to work irregular hours and HR/IR knowledge are advantageous.

Qualifications

• PSIRA accreditation and Grade C qualification are required.
• CIT certificate is required.
• Firearm competency with handgun qualification.
• Computer literacy is compulsory.
• 5+ years in CIT or similar role preferred.
• CIT management/supervisory experience is advantageous.
• Knowledge of HR/IR and ISO9001:2015 requirements.
• Familiarity with Transtrack.

Responsibilities

• Oversee all operational issues for the branch's client base via daily instruction and follow-up with staff.
• Ensure all clients are serviced per contractual requirements.
• Maintain good relations between the Branch and clients regarding services rendered.
• Manage staff and client retention.
• Conduct risk management and daily operational admin.
• Take full responsibility for vehicle maintenance, refuelling, and security systems usage.
• Liaise with management and staff; handle HR/IR related issues.
• Perform Transtrack duties and manage CIT schedules during transit.
• Ensure security and safe movement of CIT operations.

Skills

PSIRA accreditation

CIT certificate

Firearm competency

Computer literacy

Leadership

Staff management

HR IR knowledge

ISO9001 knowledge

Transtrack knowledge

Planning and organizing

Communication

Driver's license

Tools

Transtrack

Job description

Fidelity Services Group seeks a Branch CIT Supervisor at Kokstad to ensure efficient cash in transit operations. You will manage staff, maintain client relations, and oversee vehicle security and daily admin to meet contractual requirements.

Requirements include PSIRA Grade C, CIT certificate, firearm competency, and 5+ years’ CIT experience. Willingness to work irregular hours and HR/IR knowledge are advantageous.