Senior Capacity Planner - Workforce Forecasting

takealot.com; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Takealot.com in Cape Town is seeking a Senior Capacity Planner to develop and maintain capacity plans, forecast workload, and optimize staffing for a fast-growing e-commerce operation.

You will collaborate with operations, workforce management, and other teams to ensure service levels, efficiency, and adherence. The role requires strong data analysis, SQL, and experience with WFM tools.

Qualifications

• Bachelor's degree in business/operations management, statistics, or related field.
• At least 5 years in capacity planning/workforce management in a contact center.
• Strong analytical skills to interpret data, trends, and metrics.

Responsibilities

• Develop and maintain capacity plans aligned with business goals.
• Forecast workload and staffing using forecasting models and data analysis.
• Manage staffing, scheduling, and real-time adherence to maximize efficiency.

Skills

SQL

Excel

Tableau/Power BI

Forecasting

Six Sigma/Lean

Teams/Slack

Project Mgmt

Continuous Improvement

Analytical Thinking

Education

Bachelor's degree in business/ops management/statistics

Postgraduate qualification in contact center management (advantageous)

Tools

Verint

Aspect

Genesys

Job description

Takealot.com in Cape Town is seeking a Senior Capacity Planner to develop and maintain capacity plans, forecast workload, and optimize staffing for a fast-growing e-commerce operation.

You will collaborate with operations, workforce management, and other teams to ensure service levels, efficiency, and adherence. The role requires strong data analysis, SQL, and experience with WFM tools.