Senior Call Centre Manager

Senior Call Centre Manager, function as General Manager / Operations Manager

Seeking a Call Centre Manager to lead our high-performance team of InBound Sales Specialists.

Key responsibilities include monitoring daily operations, coaching team members, and ensuring adherence to service and productivity targets. Qualifications and experience :

• Degree or diploma in Business Management or a related field,
• 3 years of management experience in a call centre environment.
• Proficiency in MS Office Suite and CRM platforms (Salesforce preferred).
• Strong problem-solving and analytical skills.
• Excellent communication abilities
• Proven ability to build and maintain relationships.

Key Responsibilities :

• Manage and develop a team of CLOs, ensuring performance standards are met.
• Monitor KPIs in real-time and provide coaching as necessary.
• Conduct performance reviews and set objectives aligned with business goals.
• Drive continuous improvement initiatives within the team.
• Ensure compliance with HR regulations and maintain accurate records.

If you meet the qualifications and skills outlined above and are interested in applying for this position, then please submit your detailed CV