Senior Business Support Specialist

DSV - Global Transport and Logistics; Kempton Park; On-site; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Detail oriented

Change Management

Self-motivated

Communication and People skills

High work rate and quality of work

Adaptable to change

Job summary

DSV - Global Transport and Logistics is seeking a Senior Business Support Specialist, Business Intelligence for contract logistics. The role scopes and delivers large data analytics projects across warehouse and transport domains, translating processes into user-friendly dashboards and analytics for multiple clients.

You will report to the Business function and collaborate with Global and Regional Data Centres to manage the Data Warehouse and datasets, driving BI maturity in a dynamic logistics

Qualifications

• BSC or BCOM degree.
• Microsoft Power BI certified with 3+ years experience.
• Advanced Power BI skills and experience in logistics.
• Proven BI track record in Logistics industry.
• Experience designing Self Service BI models in Power BI.
• Sound knowledge of Data Analytics and Business Process Mapping.

Responsibilities

• Develop and support data analytics tools and self-service analysis.
• Lead and influence Global and Regional Data Centre custodians.
• Design and implement data refreshes and data ingestion strategies.
• Balance data warehouse between ERP and TMS systems.
• Develop Power BI reports and dashboards for client and KPI insights.
• Collaborate with Commercial, Pricing and Engineering teams on analytics initiatives.
• Create cost-to-serve models for logistics operations.
• Define scope and develop BI products from business requirements.
• Coordinate UAT and document Business Definitions for BI products.
• Work with cross-functional teams to standardize BI practices.

Skills

Power BI

Advanced Excel

SQL

Power Automate

Education

BSC OR BCOM Degree

Tools

Power BI

SQL Server

Power Automate

Job description

Location: Kempton Park Job Posting Title: Senior Business Support Specialist, Business Intelligence, Contract Logistics Time Type: Full Time

Tertiary Qualification(s):

• BSC OR BCOM Degree

Computer Literacy Level: Required:

• Microsoft Power BI Certified with 3+ years experience

Knowledge of and exposure:

• Microsoft Advanced Excel
• SQL Server
• Microsoft Power Automate

Job-related Requirements:

• Minimum 10 years experience in Business Intelligence
• Logistics Industry Experience 5>years
• Advanced Power BI skills 5>years
• Proven Track record of Business Intelligence in Logistics Industry
• Designed and implemented Self Service BI models in Power BI
• Sound knowledge of Data Analytics and Business Process Mapping

ADDED ADVANTAGES FOR THIS ROLE:

• Detail oriented
• Change Management
• Self-motivated
• Communication and People skills
• High work rate and quality of work
• Ability to learn new software applications
• Warehouse Management Systems skill and experience: > 3 years;
• Transport Management System skills and experience: 3>years;
• Highly adaptable to change
• Solution orientated
• Agilely minded

MAIN PURPOSE OF THE ROLE:

Scoping and delivering large Data Analytics projects for multiple clients and operations within the Warehouse Logistics and Transport space. Understanding the processes and data behind the dashboards being developed and translating it into digestible formats for different end-users. Marketing and sustaining a portfolio of Business Intelligence products. The candidate will be reporting into Business and work closely with the Global and Regional Shared Services Data Centres who are custodians of the Datawarehouse and Datasets.

DUTIES & RESPONSIBILITIES:

• Develop, Understand and Support business strategies with actionable self service analysis tools.
• Influence direction of Global and Regional Shared Service Data Centre custodians.
• Understand data ingest options and recommend sustainable practices for data refreshes.
• Support and monitor datawarehouse balancing between ERP and TMS Systems.
• As per the agreed Business requirement specifications, technically design and develop Power BI reports and dashboards to visualize Client or Customer behaviour or operational KPI performance in the Logistics industry.
• Liaise with Stakeholders in the Commercial, Pricing and Engineering teams for activity based billing and costing volumes through self service analytics in the Logistics industry.
• Develop Cost to Serve Client models in Logistics industry.
• Evaluate and analyze data and processes related to existing operations in order to correctly scope and develop Business Intelligence product for it.
• Run scoping sessions with business and clients to incorporate their feedback and requirements into BusinesIntelligence.
• Facilitate User Acceptance Testing of Business Intelligence products.
• Draw up detailed Business Definition documents for Business Intelligence products developed.
• Working closely with Project & Implementation, Solutions & Pricing & Applications Engineering teams to ensure standardization of best practices in DSV.
• Support major stabilization or business change projects with go-live dashboards.

DSV - Global transport and logistics

Working at DSV means playing in a different league. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Disclaimer

Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.