Senior Business Analyst - Wcg

NTT; Cape Town; On-site; USD 60 000 - 100 000; Full time

Job summary

Join a forward-thinking company that is a global leader in business and technology services. This role as a Business Analyst offers an exciting opportunity to work with diverse stakeholders, drive impactful projects, and contribute to innovative solutions that enhance operational efficiency. You will play a key role in analyzing business processes, developing continuity plans, and ensuring that the organization meets its strategic goals. With a commitment to diversity and inclusion, this organization fosters a collaborative environment where you can thrive and grow your career. If you are passionate about making a difference and driving change, this is the perfect opportunity for you.

Qualifications

• 10+ years of experience in business analysis with a focus on ICT continuity.
• Expertise in COBIT and ITIL frameworks for process improvement.

Responsibilities

• Conduct Business Impact Analysis and develop related reports.
• Deliver business projects aligned with sponsor requirements.
• Identify and document operational gaps for service enhancement.

Skills

Business Analysis

Disaster Recovery Planning

Business Continuity Planning

Stakeholder Management

Process Improvement

Education

10 years’ experience as a Business Analyst

COBIT Certification

ITIL Certification

Job description

Join a company that is pushing the boundaries of what is possible

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Business Analyst’s key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organisation. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organisation, and to recommend solutions that enable the organisation to achieve its goals.

What you'll be doing

Key Roles and Responsibilities :

• Conduct a Business Impact Analysis (BIA) and develop BIA Report.
• Conduct an analysis and develop the ICT Continuity Plan / DRP.
• Conduct an analysis and develop the Business Continuity Plan.
• Deliver business projects in line with sponsor requirements and enterprise architecture.
• Proactively develop and deploy enhanced services and platforms, covering all the functional aspects from service / product definition through to build and deployment.
• Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
• Assist with the resolution of issues pertaining to the service.
• Adhere to and follow the relevant development and support processes.
• Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
• Take responsibility for delivery of project elements with minimal supervision.

Academic Qualifications and Certifications :

• 10 years’ experience as a Business Analyst.
• COBIT
• ITIL
• Business Continuity planning and Disaster Recovery Planning experience.

Workplace type: About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.