Senior Business Analyst (Mining/Logistics)

Datafin; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A fast-growing international startup consultancy is seeking a Senior Business Analyst to join their team in Johannesburg. This role involves supporting the design and development of tailored solutions for financial institutions, ensuring successful client interactions and documentation of requirements for technical teams. Ideal candidates will possess strong communication skills and a proven track record in process improvement and customer satisfaction.

Qualifications

• 5+ years experience in a performance improvement environment.
• 2+ years as a Senior or Lead Business Analyst.
• Experience working with external customers/clients.

Responsibilities

• Gather and document business requirements and usability concerns.
• Participate in project walkthroughs and prepare detailed use cases.
• Provide user training and first-line support to clients.

Skills

Communication

Attention to detail

Problem Solving

Client Relationship Management

Requirements Gathering

Process Improvement

Job description

ENVIRONMENT:

Our client, a fast-growing international startup consultancy, specializes in delivering tailored implementations of their digital transformation platform for financial institutions and multinational enterprises. They are seeking a Senior Business Analyst to join their Business Analysis team, supporting the design and technical development of customized solutions built on their Platform. Success in this role depends on your ability to build strong client relationships, gather and document business requirements, address usability concerns, and create detailed use cases for handover to the development team. You’ll collaborate closely with cross-functional teams, including Customer Service and Technical Development, to enhance overall customer experience. Responsibilities also include preparing monthly SLA reports, serving as the first point of contact for client queries and minor change requests (such as user access changes), and drafting Statements of Work. Occasional travel may be required.

DUTIES:

• Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
• Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
• Prepare detailed use case descriptions for the development team to implement key functionality
• Perform product testing to ensure product quality is maintained.
• Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
• Provide user training
• Build and maintain strong, long-lasting client relationships
• Ensure the timely and successful delivery of their solutions according to customer needs and objectives
• Prepare SLA or other reports required on client account status
• Provide first line support to clients
• Collaborate with development team to create Statements of Work, where required
• Assist with challenging client requests or issue escalations as needed
• Find ways to increase quality of customer service

REQUIREMENTS:

• Worked in a performance improvement environment for a minimum of 5 years with 2 years of experience as a Senior or Lead Business Analyst
• Experience working with external customers/clients
• Written product reference documents or use case descriptions for technical teams
• Track record of designing process improvements with technology solutions required
• Can be versatile and can thrive in innovative situations
• Experience of developing business cases
• UX and UI experience desirable but not essential

ATTRIBUTES:

• Excellent communicator
• Attention to detail
• Able to facilitate client meetings
• Able to create high quality work products
• Able to conduct detailed analysis using relevant tools
• Excellent problem solving skills
• Able to deal in a fast pace and high pressure environment
• Understands the underlying data requirements to operate digital processes

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. OnlySA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here (Insert job url)

OR e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Senior
• Business
• Analyst