Senior Business Analyst

Tumaini Consulting; Wes-Kaap; On-site; ZAR 60,000 - 90,000; Full time

Job summary

A leading recruitment agency is looking for a Senior Business Analyst to enhance business solutions and streamline operations in a fast-paced environment. The ideal candidate will have robust experience in performance improvements and client relations, driving impactful strategic changes.

Qualifications

• 5+ years in performance improvement with 2+ years as a Senior or Lead Business Analyst.
• Experience in creating detailed use cases and product testing.
• Ability to build strong client relationships.

Responsibilities

• Lead discovery and shape strategic outcomes.
• Collaborate with stakeholders for effective solutions.
• Identify and implement service improvements.

Skills

Client Relationship Management

Process Analysis

Requirements Gathering

Gap Analysis

Performance Improvement

Job description

Our client is seeking a Senior Business Analyst to drive impactful business solutions and streamline operations. You'll lead discovery, collaborate with stakeholders, and shape strategic outcomes. If you're great with clients and thrive in fast-moving environments—let’s talk!

Responsibilities:

1. 5+ years in performance improvement, including 2+ years as a Senior or Lead Business Analyst.
2. Perform requirements gathering, process analysis, and gap analysis to ensure client needs are met.
3. Create detailed use cases and collaborate with technical teams to implement functionality.
4. Conduct product testing, user training, and prepare SLA reports.
5. Build strong client relationships and provide first-line support.
6. Identify opportunities for process and service improvements.

Should you meet the requirements for this position, please email your CV to [e-mail]. You can also contact the team on XXX-XXXX or visit our website www.tumaini.co. Correspondence will only be conducted with shortlisted candidates. If you do not hear from us within 3 days, please consider your application unsuccessful.

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Tumaini Consulting is a recruitment and staffing agency focusing on the placement of people on a permanent or contract basis in both the public and private sectors. Our core expertise lies in Engineering, Finance, IT, Medical, Trade & Technical, Mining, and Logistics sectors.

At Tumaini Consulting, our name embodies hope. We believe in the enduring power of hope, guiding us in every endeavor. We aim to deliver quality candidates to clients and the best opportunities to our candidates, infusing hope into our journey, because where there is hope, there is potential for remarkable change and limitless possibilities.