Senior Business Analyst

Astute - The Financial Services Exchange; Midrand; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial services provider in Midrand is seeking an experienced Business Analyst to enhance client engagements and improve service delivery. The ideal candidate has over 5 years of experience in system development and business analysis, with strong skills in communication and client relations. A diploma in Business or IT is required, along with familiarity in the financial sector. Apply today to take part in exciting projects and collaborations.

Qualifications

• Minimum 5 years of experience in System Development.
• Minimum 5 Years’ Experience in Business Analysis.
• Experience in the Financial Industry would be advantageous.

Responsibilities

• Developing a good working relationship with clients.
• Providing 1st line product/service support to clients.
• Identifying and implementing opportunities to improve service quality.

Skills

Excellent communication skills

Client engagement

Business process modeling

Analytical skills

Education

Relevant Diploma or B Degree in Business or Information Technology

Certificate / Diploma in Business Analysis

IIBA Certification

Tools

Visio

Job description

The opportunity

The successful candidate will undertake the process of understanding business needs and develop and design solutions that satisfy them. To ensure effectiveness of implementation as well as continuous improvement of existing solutions by collaborating with and acting as a link between different stakeholders

Here's what you'll get to do:

Client Centric Engagements

• Developing a good working relationship with clients both internal and externally.
• Providing 1st line product/service support to clients for all solutions in line with SLAs and new service stabilization periods.
• Promoting, facilitating and participating in industry /product focused workshops and forums.
• Maintain service, quality, and desired outputs within a specific functional process through ensuring compliance to policies, procedures, and standards.
• Providing support to the delivery teams, and other operations teams
• Identifying and implementing opportunities to improve service quality, accuracy, compliance, and productivity.

Analysis Requirements:

• Elicit and document business needs (internal & external) through relevant tools and techniques.
• Analyze business requirements and formulate compelling business solutions including risk and impact assessments.
• Foster cross functional collaboration for successful SDLC.
• Prepare and maintain planning, design, implementation and solution documents: (fit-for-purpose, not limited)
• Business Requirements Specification
• Functional Requirements Specification
• Integration Specification
• User Stories
• In-depth understanding of Master Data Management principles
• Gather and interpret data for data analysis
• Facilitate the translation of Business Requirements into Systems requirements.
• Participate in reviewing third party vendor solutions to fit-for-purpose. (POCs)
• Quality Assurance Process: Facilitate user acceptance testing inclusive of (not limited):
• Test Plan
• Test Cases
• Regression Testing
• Contribute generally as a member of the team to the successful delivery of approved projects outputs.
• Share knowledge on and participate in the creation of new and improved standards, control systems and procedures to maintain service delivery.
• Identify and recommend continuous improvements in work processes, procedures, and schedules.
• Participate in continuous knowledge sharing within the team and support all other supporting functions (Testing, Service Desk etc.).

What a suitably qualified candidate needs to have:

• Relevant Diploma or B Degree in Business or Information Technology
• Minimum 5 years of experience in System Development
• Minimum 5 Years’ Experience in Business Analysis
• Experience in the Financial Industry would be advantageous
• Excellent communication skills
• Certificate / Diploma in Business Analysis
• IIBA Certification advantageous
• Experience in project management methodologies and tools
• Knowledge of data management principles
• Proficient in business process modelling tools e.g.: Visio

Should you meet the criteria, please apply and let's make it happen!