Senior Business Analyst

Sanlam; Bellville; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading insurance company in South Africa is seeking a Senior Business Analyst to drive workflow automation and improve operational efficiency. The role involves engaging with stakeholders, gathering requirements, and leading process improvements within the Sanlam Corporate IT division in Bellville. Ideal candidates have a strong analytical background, relevant qualifications, and experience in SQL and DevOps.

Qualifications

• Matric required.
• 5-8 years experience in business applications.
• Experience in SQL database design.

Responsibilities

• Engage with stakeholders to gather, define, and validate business requirements.
• Support end-to-end workflow testing and implementation.
• Deliver training and guidance to Training Partners.

Skills

Analytical skills

Problem-solving

Communication

Stakeholder engagement

Education

Relevant tertiary qualification in IT/BA Certification

Tools

SQL

DevOps

Job description

Who are we?

Sanlam Corporate forms part of the Sanlam Group which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100 years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.

We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent.

What will you do

As the Senior Business Analyst you will partner with the business to identify and implement process improvements, support change management and drive workflow automation. This position plays a key role in translating business needs into actionable, automated solutions that enhance overall performance. You will be leading business engagements and gathering requirements, designing, automating, and documenting workflow processes and supporting operational efficiency through continuous improvement initiatives. This role requires a high degree of independence, ownership, and accountability in managing end-to-end business analysis activities. This role is based in Bellville, Cape Town and forms part of our Sanlam Corporate IT business unit.

Key Responsibilities

• Engage with stakeholders to gather, define, and validate business and functional requirements
• Configure, implement, and enhance workflow solutions to support evolving business needs
• Develop and execute test plans; investigate and resolve complex workflow or system-related issues
• Support end-to-end workflow testing, implementation, and provide ongoing assistance throughout the adoption lifecycle
• Create and maintain key documentation including user stories, process flows, and system configuration records
• Deliver training, resources, and guidance to Training Partners to ensure successful enablement and knowledge transfer
• Collaborate with DevOps teams to ensure business requirements are aligned with deployment and integration workflows
• Provide help desk support, including the intake, prioritization, documentation, and resolution of end-user support requests
• Understanding of the Agile development process
• Understand and practice the agile principles and values
• Support project allocation and resource planning as part of overall BA responsibilities.

Qualifications and Experience

• Matric
• Relevant tertiary qualification in IT/ BA Certification
• 5-8 years plus experience in business applications and exposure to IT functions
• Experience in SQL database design and query writing
• Exposure to DevOps environments, including collaboration with development and operations teams is required
• A general understanding of cloud architecture and implementation principles would be advantageous
• Experience in the insurance industry, specifically Employee Benefits would be highly advantageous
• Strong problem-solving skills and the ability to troubleshoot complex issues
• Excellent communication and collaboration skills

Knowledge and Skills

• Working knowledge of agile methodology, techniques, and frameworks
• Exceptional analytical, conceptual, and problem-solving abilities
• Highly self-motivated to deliver both independently and with strong team collaboration
• Strong written and oral communication along with presentation and interpersonal skills
• Mentorship & Leadership: Often take on informal coaching roles for junior BAs or serve as a knowledge hub across project and\or business teams
• Familiarity with writing SQL queries to extract, analyze, and validate data is essential
• Strong analytical and critical thinking
• Effective communication and stakeholder engagement
• Adaptability in dynamic environments
• Proactive, collaborative, and accountable
• Consistently demonstrating alignment with the company’s values of Care, Collaboration, Integrity, and Innovation in daily interactions, decision-making, and problem-solving
• Business requirements gathering and documentation
• Process modelling and workflow automation
• Testing, implementation, and support of solutions
• SQL, DevOps, and Agile methodologies

Core Competencies

Cultivates Innovation by creating new and better ways for the organisation to be successful.
Client Focus - Building strong customer relationships and delivering customer-centric solutions.
Drives Results - Consistently achieving results, even under tough circumstances.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Behavioural Competencies

Organisational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics.
Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Drives Engagement – Creating a climate where people are motivated to do their best to help the organisation achieve its objectives.
Business Insight – Applying knowledge of the business and marketplace to advance the organisation’s

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.