Senior Automotive Diagnostic Technician (Remote)

Placements24; LegKraal Gate; Híbrido; ZAR 900 000 - 1 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation package

Health insurance

Generous annual leave

Remote-friendly with flexible schedule

Company-provided laptop

Resumo da oferta

Placements24 is seeking a Senior Automotive Diagnostic Technician to join a remote technical support team. You will deliver expert diagnostics and troubleshooting for a network of automotive repair facilities, leveraging your extensive experience to guide technicians and ensure customer satisfaction.

The role requires deep knowledge of vehicle systems, electrical issues, and diagnostic tools, with responsibilities including documenting findings and staying updated on industry best practices.

Qualificações

• 7+ years hands-on experience as an automotive technician focusing on diagnostics.
• Master ASE certifications (or equivalent) preferred.
• Proficiency with OEM and aftermarket diagnostic scan tools (e.g., Snap-on, Autel).
• Deep knowledge of modern vehicle systems including EV/hybrid, transmission, ABS, SRS, climate control.

Responsabilidades

• Provide remote, expert-level diagnostic assistance for various makes and models.
• Analyze fault codes, sensor readings, and wiring diagrams.

Conhecimentos

Automotive diagnostics

Strong communication

Problem-solving

Remote work discipline

Self-motivation

Formação académica

ASE Master Technician

Ferramentas

Snap-on diagnostic tools

Autel diagnostic tools

Dealer-specific tools

Descrição da oferta de emprego

About the Role

Our client, a leading innovator in the automotive aftermarket service industry, is seeking a highly skilled and motivated Senior Automotive Diagnostic Technician to join their pioneering remote technical support team. This is a unique opportunity to leverage your extensive expertise in vehicle diagnostics and repair from the comfort of your home office. You will be instrumental in providing advanced technical guidance and troubleshooting support to a network of automotive repair facilities across the region, contributing to the seamless operation and customer satisfaction for our client's clientele. The ideal candidate possesses a deep understanding of modern vehicle systems, complex electrical issues, and advanced diagnostic tools. This remote‑first position requires exceptional communication skills and the ability to interpret and convey technical information clearly and concisely.

Key Responsibilities

• Provide remote, expert‑level diagnostic assistance for a wide range of automotive makes and models.
• Analyze complex vehicle diagnostic data, including fault codes, sensor readings, and wiring diagrams.
• Guide and support field technicians through intricate repair procedures via phone, video calls, and digital communication platforms.
• Document diagnostic findings, repair recommendations, and resolutions meticulously in the company's knowledge base.
• Stay abreast of the latest automotive technologies, diagnostic techniques, and industry best practices.
• Collaborate with engineering and product development teams to identify recurring issues and propose solutions.
• Maintain a high level of customer satisfaction by ensuring timely and accurate technical support.
• Troubleshoot and resolve software‑related issues with diagnostic equipment and vehicle systems.

Requirements

• Minimum of 7 years of hands‑on experience as an automotive technician, with a strong emphasis on diagnostics.
• Master ASE certifications (or equivalent) highly preferred.
• Proficiency with OEM and aftermarket diagnostic scan tools (e.g., Snap‑on, Autel, dealer‑specific tools).
• In‑depth knowledge of internal combustion engines, hybrid and electric vehicle systems, transmission control, ABS, SRS, and climate control systems.
• Proven ability to interpret complex electrical schematics and wiring diagrams.
• Excellent problem‑solving and analytical skills.
• Strong verbal and written communication abilities, with the capacity to explain technical concepts to non‑technical personnel.
• Self‑motivated and disciplined, with the ability to work independently in a remote setting.
• Reliable high‑speed internet connection and a dedicated, quiet workspace.
• Experience with remote support tools and CRM systems is a plus.

Benefits

• Our client offers a competitive compensation package commensurate with experience, including a substantial annual salary and performance‑based bonuses.
• Employees benefit from a comprehensive health insurance plan, including medical, dental, and vision coverage.
• We provide a generous annual leave allowance and paid public holidays.
• Opportunities for continuous professional development through online training and certifications are readily available.
• A company‑provided laptop and essential software licenses are included.
• This role offers unparalleled flexibility, allowing you to design your workday around your life, fostering a healthy work‑life balance.
• Join a forward‑thinking company that values innovation and employee well‑being.