Senior Associate - Business Analyst - Technology and Product Solutions

The Catalyst Group; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading company in technology and product solutions is seeking a Mid-Level Business Analyst to bridge business needs and technology improvements. In this role, you will gather requirements, enhance operational processes, and ensure stakeholder alignment while contributing to strategic goals. Ideal candidates will possess strong analytical skills and experience in financial services.

Qualifications

• Minimum 4 years of experience in a Business Analyst role.
• Strong communication and stakeholder management skills are essential.
• Experience in financial services or fund administration is advantageous.

Responsibilities

• Gather and analyze business requirements through stakeholder engagement.
• Map business processes and identify areas for improvement.
• Support solution design and delivery oversight.

Skills

Communication

Stakeholder Management

Analytical Skills

Education

IIBA or equivalent Business Analysis certification

Additional qualifications in business or IT

Tools

Microsoft Office

Process Mapping Tools

Job description

Senior Associate - Business Analyst - Technology and Product Solutions

As a Business Analyst within the Technology & Product Solutions team, you will serve as a strategic bridge between business needs and technology solutions. Your primary responsibility is to understand, document, and refine business processes, define functional requirements, and drive improvements that enhance operational efficiency and support client service excellence. This mid-level role requires a blend of analytical thinking, stakeholder collaboration, and solution-focused innovation.

Your Daily Tasks

1. Business Requirements Gathering & Analysis:

• Engage
  Collaborate closely with business users and stakeholders to understand functional and operational needs.

• Use a variety of techniques (interviews, workshops, shadowing, document analysis) to elicit, validate, and document detailed business requirements.

• Translate high-level business needs into structured and well-defined documentation, including user stories, process flows, and functional specifications

• Ensure requirements are traceable, testable, and aligned with business objectives.

2. Process Mapping & Operational Design:

• Map current ("as-is") business processes, identifying inefficiencies, bottlenecks, and opportunities for improvement.

• Facilitate the development of future-state ("to-be") process models and workflows to drive operational excellence.

• Evaluate current tools and systems in relation to process performance and scalability.

• Contribute to the design of Target Operating Models (TOMs) to support business growth and transformation.

3. Solution Design Support & Delivery Oversight:

• Partner with the Technology & Product Solutions team to explore and assess potential solutions, whether system-driven or procedural.

• Help define and prioritize solution features and changes, considering effort, impact, and alignment with strategic objectives.

• Participate in solution testing, user acceptance testing (UAT), and post-deployment verification to ensure business needs are met.

• Provide quality assurance over deliverables, ensuring solutions meet the agreed scope and standard.

4. Stakeholder Engagement & Communication:

• Build and maintain strong working relationships with stakeholders across departments and geographies.

• Facilitate clear, timely, and tailored communication around project goals, business impacts, timelines, and changes.

• Support organizational change management by articulating the "why" behind initiatives and translating technical information into user-friendly language.

• Collaborate with project teams, department heads, and external vendors where required.

5. Change Management, Training & Adoption:

• Develop and deliver training content, user guides, and business-facing documentation to support new system/process rollouts.

• Assist in leading workshops, demos, and Q&A sessions to support end-user readiness and successful adoption.

• Act as a champion for change by supporting teams during transitions and addressing resistance or adoption barriers.

• Collect feedback from users and stakeholders post-implementation to refine processes and address gaps.

6. Continuous Improvement & Strategic Input:

• Monitor and review implemented solutions to identify opportunities for continuous improvement and enhanced business performance.

• Proactively contribute ideas for new tools, enhancements, or process innovations aligned with business strategy and client service excellence.

• Stay informed about industry trends, emerging technologies, and regulatory changes that may affect operations or clients.

• Contribute to the strategic roadmap of Catalyst's technology and product evolution by sharing insights and analysis.

7. Risk and Compliance Responsibilities:

• Policy Implementation: Help implement compliance policies at the operational level.

• Monitoring Tools: Utilize tools to monitor compliance with internal controls and regulatory requirements.

• Compliance Culture - Working in tandem with the groups Head of Compliance and Governance to instill a culture that is centered around good governance and compliance.

• Reporting: Assist in preparing compliance reports for management review.

• Issue Tracking: Track and manage compliance-related issues and follow up on resolutions.

• Communication: Communicate compliance requirements effectively within the team.

Required Skills & Experience

Are you getting excited? We
are!
Before
we get too carried away, there are a few requirements you'll need to check off before you can apply for the position:

• Minimum 4 years of experience in a Business Analyst role.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) and process mapping tools.

• Strong communication, stakeholder management, and analytical skills.

• Demonstrated ability to work autonomously, manage time effectively, and meet deadlines.

• IIBA or equivalent Business Analysis certification
  advantageous.

• Experience within the financial services industry, particularly fund administration (hedge/private equity)
  advantageous.

• Exposure to global teams and cross-jurisdictional work environments
  are
  advantageous.

• Additional qualifications in business or IT
  advantageous.