Senior Agile Project Manager

We are seeking a skilled Project Manager (12-month contract) with a strong background in technical CRM implementation and management within the banking industry.

This role involves leading a technical team to design, integrate, and maintain CRM solutions that align with the organization's IT infrastructure and business objectives.

Key Responsibilities

1. Manage the end-to-end delivery of technical CRM projects, ensuring all milestones are met within scope, budget, and timeline.
2. Oversee the customization of CRM systems to meet banking-specific needs, including workflows, compliance, and transaction handling.
3. Lead the integration of CRM systems with core banking platforms, analytics tools, reporting systems, and other IT infrastructure.
4. Manage a cross-functional technical team, including software developers, system engineers, and data specialists, to deliver high-quality CRM solutions.
5. Ensure seamless data flow within the CRM system, maintaining data security, privacy, and compliance with banking regulations.
6. Oversee the technical environments supporting CRM systems, ensuring high availability, performance, and scalability.
7. Work closely with business stakeholders, IT teams, and third-party vendors to align CRM projects with organizational goals.
8. Ensure ongoing technical support and maintenance of CRM systems, addressing any issues or updates as required.

Required Skills and Experience

1. Minimum 5 years of project management experience, with a focus on technical CRM in the banking or financial services industry.
2. Proficiency in managing CRM systems software development, customization, and integration.
3. Familiarity with banking IT systems is essential.
4. Certification in Project Management (e.g., PMP, PRINCE2, Agile).
5. Experience with CRM platforms such as Salesforce, Microsoft Dynamics, or equivalent.
6. Technical knowledge of cloud infrastructure, APIs, and database management.
7. Demonstrated experience in managing and motivating technical teams for project delivery.
8. Understanding of banking regulations, data security, and compliance standards.
9. Experience with Agile, Scrum, or other project management methodologies.
10. Strong ability to collaborate with stakeholders at all levels and translate technical details into business insights.
11. Analytical mindset with a focus on resolving complex technical challenges effectively.