Senior Administrator: Retirmnt Fnds Admin

Alexforbes; Sandton; On-site; ZAR 360,000 - 480,000; Full time

Job summary

A leading company in retirement fund management seeks a Senior Administrator to optimize fund operations and enhance client service. The role demands strong financial management skills, with a focus on professionalism and effective communication. Applicants should have at least 3 years of industry experience and relevant qualifications, with the ability to manage responsibilities independently and contribute to team success.

Qualifications

• Minimum 3 years’ industry experience in retirement funds and employee benefits.
• Studying towards or has achieved a retirement fund qualification.
• Knowledge of Compass and Alex systems expected.

Responsibilities

• Manage operational tasks including fund allocations and expense maintenance.
• Ensure timely communication with clients and manage complaints as per procedures.
• Contribute to team efforts and assist in training junior staff.

Skills

Communication

Multi-tasking

Adaptability

Problem-solving

Education

Grade 12 (Matric)

Retirement fund qualification or equivalent

Tools

Compass

Excel

Word

Job description

Designation: PP1200 - Senior Administrator: Retirmnt Fnds Admin

Category: Ops & Admin - OF6310

Posted by: Alexander Forbes

Posted on: 11 Jun 2025

Closing date: 19 Jun 2025

Location: Sandton

Purpose Of The Job

Responsible for key performance areas aligned with the operation of a portfolio of funds, including financial management, client service, and operational effectiveness. Tasks must be completed accurately within set timeframes, maintaining high service standards and building strong relationships with internal and external clients. Upholding the image of Alexander Forbes through prompt and polite service is essential.

Overview

Education

• Grade 12 (Matric)
• Successfully passed the AF and branch tests/assessments
• Studying towards or achieved a retirement fund qualification or equivalent

Experience

• Minimum 3 years’ industry experience in retirement funds and employee benefits, including managing end-to-end claims processing.

Key Performance Areas

Operational & Financial Success

• Maintain expenses within standards and limits
• Manage Fund Allocations
• Eliminate PI Claims

Fund Administration

• Monthly contribution reconciliations, member data maintenance, reporting, claims processing, and related administrative tasks

Embracing & Implementing TCF

• Stay updated on industry trends and AFAS products
• Promote and embody TCF principles, managing client expectations effectively

Client Service

• Ensure timely and accurate communication with clients and members
• Deliver quality service, maintain professionalism, and handle complaints per procedures

Output, Success & Engagement

• Contribute to team efforts, manage responsibilities independently, and assist in training junior staff

Technical & Behavioural Competencies

• Knowledge of Compass and Alex systems, intermediate Excel, basic Word
• Excellent communication, multi-tasking, adaptability, and problem-solving skills

Behavioural Traits

• Confidence, motivation, client orientation, teamwork, resilience, discipline, responsibility, resourcefulness, professionalism, conflict resolution skills