Senior Administrator: Receivables II - East London

ZEDA Limited; East London; On-site; ZAR 180,000 - 300,000; Full time

Job summary

A leading company in East London is seeking a Credit Controller to enhance their collection processes and manage customer accounts. The successful candidate will handle debtor communications, maintain records, and work closely with supervisors to resolve payment issues. Candidates with 2-4 years of credit control experience, along with a Matric and ideally a Credit Management Certificate, are encouraged to apply.

Qualifications

• Minimum 2 - 4 years credit control experience is essential.
• Valid Driver’s License required.
• Integrity and honesty are crucial due to cash handling responsibilities.

Responsibilities

• Maintain administration to enhance collection processes.
• Distribute statements and invoices to customers promptly.
• Resolve customer queries and monitor payments.

Skills

Communication

Problem Solving

Time Management

Education

Matric

Credit Management Certificate

Job description

Core purpose of the role

To maintain the segment's administration to enhance the collection process of the team.

Key deliverables and outputs

Debtors

• Timeous distribution of statements and invoices to customers.
• Check that supporting documents align to invoices.
• Monitor credit limits in comparison to exposure and review where necessary.
• Liaise with customers in arrears according to payment terms.
• Liaise with customers on short payments and resolve any issues/queries.
• Investigate and timeously resolve queries raised by customers.
• Follow up with Customer Care and provide timeous feedback to the customer.
• Obtain customer commitment on payment.
• Clear account as soon payment has been received.
• Escalate to Supervisor if no payment commitment is received from customer.
• Where legal action is required, prepare legal file timeously according the legal process.

Arrears Status Report

• Compile arrears vs payment report on all overdues on ledger by 10th of the month.
• Calculate arrears percentage on ledger and discuss with supervisor.
• Top 20 overdue customers must be listed with a reason for arrears and submit to Supervisor as per deadline.

Correspondence

• All telephonic arrangements/queries to be followed up by email to customer.
• All customer discussions are kept current on NOTEPAD.

Information Hygiene

• All customer information is kept current on CDBMAIN.

Customer Visits

• Invite relevant Key Accounts Manager to meeting.
• Meeting agenda prepared for visit.
• Gather Excel downloaded statements, invoices and relevant documentation for meeting.
• Escalate all unresolved issues to Supervisor.
• Distribute meeting minutes after meeting to all parties involved.

Direct Billing

• Follow the direct billing process to collect outstanding monies as quickly as possible (all interactions with customer to be logged on NOTEPAD).
• Provide collection figure for the month to Direct Billing Supervisor by 3rd day of the month.
• List of accounts to be handed over to reach supervisor as per weekly target set.

Academic Qualifications

Essential:

• Matric
• Valid Driver’s License.

Advantageous:

• Credit Management Certificate.

Work Experience

• Minimum 2 - 4 Years Credit Control Experience.

This job requires that the employee maintains the highest level of Honesty and Integrity as he /she will have access to company assets, cash handling and confidential record storage areas. This requires that a formal personal background check is undertaken.

If you have not heard anything from us after 2 weeks of applying, please consider your application unsuccessful. Applications closing date 11 June 2025