Senior Administrator

A Senior Administrator is responsible and accountable for the key performance areas, aligned to the operation of a portfolio of funds.

The key performance areas are set out in the performance assessment and list of tasks.

These are determined by consulting and complying with Alexander Forbes procedures, industry requirements, the department that you work in, and any other specific requirements in the Service Level Agreements, at all times.

All tasks and functions should be done accurately and within the timeframes and service standards.

In this service-oriented business, clear and precise communication is required, while building and strengthening relationships, upward, downwards and laterally with internal and external Clients.

The image of Alexander Forbes must be maintained and improved by providing prompt, polite and efficient service.

Overview:

Education: Grade 12 (Matric) – Essential
Certificate in Introduction Retirement Funds (COP) / Certificate in Financial Planning or equivalent – Advantageous

Experience: Minimum 3 years of fund processing within retirement administration environment
Role requires claims processing and contributions experience - Essential

Key Performance Areas:

1. Maintaining expenses in line with Branch standards and limits
2. Maintaining & managing Fund Allocations
3. Eliminating PI Claims
4. Fund administration– role specific
5. Monthly contribution reconciliations for Pension and Provident Funds
6. Maintenance of Member Data
7. Necessary reporting in terms of Section 13(a)
8. Processing of various types of claims (inclusive of bulk transfers where applicable) for Pension and Provident Funds
9. The checking and authorizing of various types of claims
10. Checking of Direct / guaranteed housing loans where applicable against the schedules received from the bank
11. Preparing and checking of monthly reporting for client meetings.
12. The completion of Administration Reports (where applicable)
13. The completion of member Statements (where applicable)
14. Complete recognition of transfer documents and allocation once received (where applicable)
15. To identify any changes on the fund and preparing or the checking of the documents (rates, fees or expenses)
16. Prepare information for the financial year end of your funds (where applicable)
17. To check and act upon all risk reports (where applicable)
18. Clear Emails and queries on a daily basis
19. From time to time, you may be required to perform other related duties and functions that may be reasonably expected of you given your position and the operational requirements of the Company.
20. Perform peer review of specific tasks allocated by superior

Client Service:

1. Timeous & Accurate client and member communication in line with company and branch procedures and controls.
2. Effective and efficient service delivery including internal clients such as ALM Team, Consultants, etc.
3. Quality and accuracy of work delivered both verbally and written, meets both internal and external customer expectations and is complete without errors
4. Compliant in terms of AFFS complaints management procedure.
5. The image of Alexander Forbes Operation & Administration must be maintained and improved by providing prompt, polite and efficient service.

Output, Success and Engagement:

1. Team contribution - Assists in times of absenteeism / pressure to ensure work delivery.
2. Managing self - Management of processes and responsibilities.
3. Ability to work independently.
4. Timeous & accurate actioning of adhoc tasks assigned by Management
5. Taking on additional responsibilities & making a positive contribution to the team / Branch by way of internal procedures & processes.
6. Train junior staff where necessary

People Perspective:

1. Ensuring Company policies are read and kept up to date
2. Applying new legislation and ensuring training and knowledge is kept up to date

Competencies:

1. Adaptability and Flexibility
2. Business relations
3. Decision Making and Judgement
4. Process Management
5. Accountability and Dependability
6. Planning and Organising
7. Problem Solving
8. Customer Focus