Senior Account Manager (Remote South Africa)

HireHawk; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A global recruitment agency is seeking a Senior Account Manager to lead client relationships and drive sales. The role involves strategizing account management, developing lead generation tactics, and maintaining high standards of client satisfaction. Ideal candidates will have a minimum of 3 years in sales or account management, preferably with U.S. clients. This position offers competitive compensation and the flexibility to work remotely.

Benefits

Remote work flexibility

Competitive compensation in USD

Client ownership and impact

Qualifications

• 3+ years in a sales, client success, or account management role, preferably in recruiting or staffing.
• Proven experience working with U.S.-based clients.
• Tech-savvy and comfortable with virtual communication tools.

Responsibilities

• Lead the vision and strategy for the Account Management department.
• Conduct cold outreach to generate new business leads.
• Ensure client satisfaction and manage assigned accounts effectively.

Skills

Sales instincts

Relationship-building experience

Excellent communication skills

Organizational skills

Tech-savvy

Tools

CRM software

LinkedIn Sales Navigator

Spreadsheets

Job description

Job Title : Senior Account Manager (U.S.-Based Global Staffing Company)

Location : 100% Remote

Industry : Executive Search / Recruitment Services

Work Schedule : Full-Time, Monday to Friday 8am - 5pm PST

Monthly Compensation Range : USD $2,000 - $3,000 (DOE)

Type of Contract : Independent Contractor Agreement

About Us

We’re a fast-growing headhunting agency that partners with U.S. companies to source exceptional global talent to support their needs. Our mission is to deliver top-tier recruitment solutions through strategic search, proactive client management, and unwavering dedication to quality service.

We’re hiring for a driven Senior Account Manager to help grow our client base and ensure outstanding client satisfaction. The ideal candidate has strong sales instincts, relationship-building experience, and strong understanding of optimal sales & client workflows to support the company’s growth.

What You’ll Do

Department Leadership & Strategy Development

• Play a key leadership role in shaping the vision, structure, and operational strategy of the Account Management department.
• Develop and document standard operating procedures (SOPs), best practices, and performance metrics to ensure consistency and scalability across accounts.
• Partner with leadership to identify opportunities for innovation, client retention, and service excellence.
• Mentor junior team members and help build a high-performing account management team through coaching and process enablement.
• Participate in strategic planning sessions to align department objectives with broader business goals

Sales & Lead Generation

Act as the first point of contact for new business leads

Conduct outbound prospecting via cold calls, emails, and LinkedIn outreach

Qualify prospects and schedule introductory calls or demos with decision-makers

Build and maintain a pipeline of U.S.-based clients across industries

Collaborate with leadership to refine and execute outreach strategies

Account Management & Client Service

Serve as the main point of contact for assigned client accounts

Ensure client satisfaction through timely updates, follow-ups, and service improvements

Understand client hiring needs and work closely with recruitment teams to ensure alignment

Manage contracts, renewals, and performance check-ins

Address and resolve any service issues quickly and professionally

Internal Collaboration

Provide client feedback to the recruiting team for ongoing improvements

Participate in weekly team meetings and performance reviews

Help develop pitch decks, proposals, and reports as needed

Requirements

3+ years in a sales, client success, or account management role—preferably in recruiting, staffing, or a service-based industry

Proven experience working with U.S.-based clients

Excellent communication and interpersonal skills

Comfortable with cold calling and lead generation

Strong organizational skills and attention to detail

Ability to manage multiple accounts and prioritize workload

Tech-savvy; familiar with CRMs, spreadsheets, and virtual communication tools

Self-starter with a proactive mindset and strong work ethic

Able to work independently and align with U.S. time zones

Nice to Have

Previous experience in a headhunting, recruiting, or staffing agency

Understanding of hiring workflows, job briefs, and recruitment metrics

Experience using tools like Zoho and LinkedIn Sales Navigator.

Benefits

Why Join Us?

Work remotely with a growing, global-minded team

Take on a client-facing role with real ownership and impact

Earn in USD and grow with a company that rewards performance

Contribute directly to the expansion of a modern recruitment agency