Senior Account Manager Johannesburg

Duties & Responsibilities

A dynamic FinTech enterprise on a growth trajectory is fuelling the local economy by empowering ambitious business owners.

They are currently seeking a Senior Account Manager with a proven track record in retaining and up-selling existing accounts within a high-volume sales setting.

Managing a portfolio of over clients, the role entails nurturing relationships with current clients and furthering their aspirations by addressing ongoing funding needs.

Embracing an entrepreneurial ethos, the company boasts a vibrant and results-oriented market culture, attracting proactive individuals with a can-do mindset.

DUTIES:

1. Results Driven
   Consistently achieving monthly, quarterly, and annual growth; achieving funded, revenue and other relevant performance targets.
2. Managing the retentions pipeline tightly to meet and exceed monthly and quarterly sales targets within the pricing parameters set.
3. Enhancing relationships with current and prospective clients by leveraging the credibility gained through knowledge and performance of the client's business environment and requirements.
4. Identify, address, and resolve concerns / queries within the business turn-around times required.
5. Maintaining high customer satisfaction ratings.
6. Able to drive volume personally and through the team with tenacity in a tough economic climate with business owners who are busy and have options.
7. High performance leader
   Management of your team to ensure that they achieve monthly targets to reach quarterly and yearly targets.
8. Ensure that Salesforce is maintained, pipelines are being tightly managed, the sales process / SLAs are adhered to, client experience is managed, and that your team lives the company's values.
9. Prepare regular reports of progress and forecasts to management.
10. Working cohesively with a cross-functional team.
11. Influence stakeholders, processes, and Salesforce builds to deliver on Retentions objectives.

REQUIREMENTS:

1. Technical skills
   Extensive knowledge of sales principles and processes.
2. Strong sales and closing skills.
3. Process and data quality management.
4. Proficient in MS Office and any CRM software (Salesforce would be highly advantageous).

Qualifications and Experience

1. 3+ years B2B sales and account management / other relationship management experience.
2. Proven track record of successfully retaining and upselling to existing accounts.
3. Experience in working with a high volume of clients via email, digitally and telephonically.
4. Experience with SME's is preferential.
5. Team Management Experience (advantageous).
6. Financial Service experience (advantageous).

ATTRIBUTES:

Ability to build and maintain strong, long-lasting relationships with clients.

Excellent verbal / written communication, interpersonal and negotiation skills.