Senior Account Manager

Nexio; Wes-Kaap; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in South Africa seeks a Senior Account Manager to drive sales across sectors. The role involves engaging with C-level executives, setting sales quotas, and building a high-performance sales team. The ideal candidate will have extensive experience in solution-led sales and a strong understanding of market verticals.

Qualifications

• 8+ years’ experience in solution-led sales.
• Strong customer experience management skills.

Responsibilities

• Drive sales revenue and margin goal attainment.
• Engage customers at senior and executive levels.
• Build and maintain a pipeline of prospects.

Skills

Communication

Negotiation

Analytical Skills

Education

Degree in Business Administration

Postgraduate qualification

Tools

CRM software

MS Office

Job description

The key function of the role is to provide leadership, direction, and resource stewardship to a team of senior account managers to drive sales revenue and margin goal attainment across both Private and Public Sector. The role will also be responsible for setting sales quotas and goals, creating sales plans, analyzing the market for relevant opportunities, business development, assigning sales territories, and building a high-performance sales team and culture. The execution will be conducted within defined vertical segments through clear and consistent account management strategies to focus engagement and achieve organizational goals.

As a senior sales leader, the role requires engaging customers at senior and executive levels to align their business priorities with Nexio’s value proposition. Building strategic partnerships and OEM collaborations to drive joint market engagement is crucial. The person will work closely with the Managing Executive – Sales & Marketing to ensure overall segment sales performance, profitability, and alignment with business strategy.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

ROLE PURPOSE

• The Senior Account Manager (SAM) will facilitate growth in revenue and gross profit by developing new business and managing customer engagements across all levels within the customer landscape.
• SAM should possess market knowledge from macro and micro perspectives to make informed decisions and provide tailored guidance to customers.
• Understanding industry verticals and strategies to offer effective, industry-specific solutions is essential.
• SAM will collaborate with internal teams to identify solutions and ensure open communication and teamwork.
• Engaging customers with Nexio’s strategies and commitment to service excellence is key.
• SAM engages with C-level executives, understanding their organization thoroughly to support timely and efficient solutions and services.
• The ability to prospect large enterprises and manage multiple accounts effectively is required.
• Delivering an exceptional customer experience and acting as the customer lead for solutions and services are vital.
• Managing stakeholders and outcomes effectively is essential for success.

ROLE REQUIREMENTS

• Align with key strategic initiatives as determined by the Board.
• Stay updated on technological changes influencing customer engagement across verticals.
• Understand Nexio’s revenue and gross profit targets and how individual success contributes to these goals.
• Lead successful customer engagements with support teams and back-office processes.
• Achieve targeted revenue and gross profit figures.
• Build and maintain a pipeline of prospects, updating and progressing opportunities meticulously.
• Have a thorough understanding of market verticals and their technological and business needs.
• Map Nexio’s solutions to customer requirements effectively.

Additional Information:

The Nexio Senior Account Manager is a high-profile, self-motivated professional who thrives in challenging, fast-paced environments with a passion for success in sales.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Self-motivated, capable of performing under pressure.
• Expertise in enterprise business or industry verticals.
• Strong communication skills and original thinking for generating sales and maintaining customer satisfaction.
• Ability to market and close solutions effectively.
• Negotiation skills for securing profitable accounts.
• Interpersonal skills for communication over phone and face-to-face.
• Analytical skills to assess market and competition for accurate pricing.

QUALIFICATIONS & EXPERIENCE

• Matric
• Degree in Business Administration, Marketing, or similar.
• Postgraduate qualification is advantageous.
• 8+ years’ experience in solution-led sales.
• Understanding of sales performance metrics.
• Proficiency in CRM software and MS Office.
• Proven ability to deliver sales results.
• Strong customer experience management skills.
• Ability to deliver projects and respond to inquiries timely.
• Understanding of value propositioning based on customer needs.
• Experience in high-tech environments is essential.

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team management skills.
• Excellent verbal and written communication.
• Efficient delegation skills.
• Extensive industry knowledge with a future-oriented mindset.
• Diplomacy and patience.
• People skills and strategic thinking.
• Active listening skills.
• Ability to set and execute the company’s vision.

Application Submission Details:

Please submit your application with the following documentation:

• Updated CV
• Short motivation letter
• Supporting qualifications/certifications if any