Senior Account Manager

TN United Kingdom; East London; On-site; GBP 30 000 - 60 000; Full time

Job summary

An innovative printing company is on the lookout for a Senior Account Manager to join their dynamic team. This role is pivotal in delivering exceptional customer service and managing a portfolio of accounts. You will be responsible for ensuring that contracts meet agreed service levels and for guiding clients through the project lifecycle, from concept to delivery. With a strong background in print and excellent communication skills, you will proactively develop customer relationships and ensure their needs are met. Join this forward-thinking company and make a significant impact in the world of print management.

Qualifications

• Strong understanding of print and commercial acumen.
• Exceptional listening and communication skills.

Responsibilities

• Ensure contracts perform within agreed SLAs.
• Provide support to ensure smooth project delivery.

Skills

Account Management

Customer Service

Print Industry Knowledge

Communication Skills

Education

Bachelor's Degree

Job description

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Job Title: Senior Account Manager – Print

Salary: £Highly Competitive Salary

Location: East London

Reference: J79283

Contact:

Telephone: [phone]

Categories:

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A printing company that strives to be the best in everything it does is seeking an integral and proactive senior member of the account management department to provide first-class customer service to a designated portfolio of customer accounts.

This company is passionate about listening to every client's story, challenges, and vision to come up with tailor-made ideas and promising recommendations.

The successful candidate will ensure contracts perform within the agreed SLAs; provide support and guidance to customers to ensure that projects run smoothly from the development of the initial concept, mapping timelines, managing budgets, through to the delivery of the end product.

Your strong understanding of print, coupled with demonstrable commercial acumen, will allow you to make informed decisions based on cost and quality of the product/service required.

As the first point of contact for escalation of any issues within your account team, exceptional listening and communication skills are fundamental. Being a confident communicator will be key to proactively developing and growing your customer account by thoroughly understanding your customers’ needs and ensuring they are met, including those detailed within the SLAs.