Segment Manager

Nedbank; East London; On-site; ZAR 1,000,000 - 1,800,000; Full time

Job summary

Nedbank East London is seeking a seasoned Commercial Banking leader to drive growth, manage risk, and lead a high-performing team. You will oversee sales, operations, and strategic planning to expand market share and profitability while promoting Nedbank’s brand and client-focused culture.

With 10+ years in Commercial Banking and 5+ years in leadership, you will mentor managers, optimize processes, and ensure exceptional service across key regional markets.

Qualifications

• Matric/Grade 12 or National Senior Certificate required.
• Advanced diploma or national first degree required.
• RE5 FAIS and KI certifications required.
• Minimum 10 years in Commercial Banking; 5 years in leadership roles.
• Proven leadership and people development capabilities.

Responsibilities

• Lead and manage financial management function.
• Drive revenue targets and market share growth.
• Design processes, systems and controls.
• Develop and lead three-year strategic planning framework.
• Build and maintain client relationships and deliver client service excellence.

Skills

Leadership

People management

Relationship banking

Risk management

Credit experience

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas/National 1st Degrees

RE5 (FAIS) and KI (Key Individual)

Finance or Sales qualification

Job description

Location: East London

Closing Date: 12 October 2026

Job Family

Sales and Service

Manage Managers

FAIS Affected

FAIS Affected - Yes

Why Join Our Team

Be part of a results-driven team that values accountability, collaboration, and client excellence. This is an opportunity to grow your leadership career while delivering real impact for our clients and communities.

Job Purpose

To provide leadership and manage sales, operations and mitigate risk to achieve growth in market share and profitablity through flawless execution on set strategy and to promote Nedbank brand.

Job Responsibilities

• Lead and manage financial management function
• .Drive achievement of revenue targets by ensuring competitive agility and sustainability.
• Drive achievement of market share targets
• Manage design of processes; systems and controls
• Manage portfolio functional efficiency; productivity and sustainability by ensuring integration of function
• Enable cluster alignment to Nedbank Group strategic objectives by developing and leading the three- year strategic planning process and framework.
• Enable optimal BU performance by developing and sharing BU performance analytics and providing insights.
• Deliver service to clients by ensuring that client expectations are understood and met.Build and maintain relationships with clients through regular engagement and knowledge sharing.
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance
• Build and maintainrelationships with external stakeholders through informal and formal knowledge sharing and feedback based on the metrics.
• Deliver service to clients by ensuring that client expectations are understood and met.
• Build and maintain relationships with clients through regular engagement .
• Provide value for shareholders by being prudent in credit granting throughout the economic cycle.
• Build relationships with internal stakeholders by identifying their information needs on credit performance in a proactive manner.
• Build and maintain relationships with external stakeholders through informal and formal knowledge sharing
• Optimise efficiency and embed correct
• Manage performance of reports and hold them accountable for managing the performance of their reports
• Drive to execute own and direct reports planned development by acquiring knowledge;
• Maintain a capable high performing team by identifying a talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members; ensuring mentoring; coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self; managers and team are encouraged to challenge the status quo by initiating constructive debates about work practices and areas for improvement.Improve productivity and reduce costs by improving work processes.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self; managers and team participation in Nedbank culture building initiatives.
• Ensure transformational target are met through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list for department
• .Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created.Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

Relevant industry specific qualification in Finance or Sales.

Essential Certifications

• RE5 (FAIS) and KI (Key Individual)

Minimum Experience Level

• Minimum of 10 years experience in Commercial Banking
• Minimum of5 years' experience in a leadership role within Commercial Banking, with demonstrated success in leading and developing teams of Business Managers and/or Relationship Managers.

Proven experience in aRelationship Banking environment, with exposure to the Commercial and Agricultural industry.

Strong understanding of commercial banking products, client relationship management, and portfolio growth strategies.

Comprehensive knowledge of the local market, including economic dynamics, industry trends, competitive landscape, and key business networks within the region.

Our Ideal Candidate

• Proven Commercial Banking leader with experience leading and developing high-performing teams.
• Strong coaching, mentoring, and people development capabilities, with a hands-on leadership style.
• Demonstrated success in driving business growth within the Commercial Banking.
• Strong relationship-building and networking skills, with the ability to leverage market connections to grow portfolios and acquire new business.
• Sound business, credit, and risk management expertise, coupled with a strong commercial mindset.
• Well-connected within the local business community, with established networks and market knowledge across KuGompo City, Komani (Queenstown), and Mthatha being a distinct advantage.

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Governance, Risk and Controls
• Principles of project management
• Business administration and management
• Management information and reporting principles, tools and mechanisms
• Communication Strategies
• Client service management
• Talent management
• Driving for results
• Decision Making
• Coaching
• Planning and Organizing
• Earning Trust
• Building partnerships
• Driving for Results

Disclaimer

Preference will be given to candidates from the underrepresented groups

Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).