Security Superintendent

The Team Leader Cash (Level 1) is entrusted with the critical responsibility of overseeing all cash-related operations including Cash Consultant I duties and ATM management for designated Point(s) of Representation (POR/s). This role demands strict adherence to client experience standards, product knowledge, and established protocols.

Key responsibilities include:

1. Oversee and rigorously manage all cash-related activities within assigned POR(s) ensuring strict adherence to organisational policies, regulatory requirements, and risk mitigation strategies. This includes supervising personnel, enforcing cash management procedures, maintaining ATM functionality, and conducting thorough audits to uphold accuracy, security, and compliance.
2. Provide strategic oversight and authoritative guidance on cash operations, collaborating with internal departments for seamless integration, maintaining up-to-date regulatory knowledge, and delivering detailed performance reports to senior management. Additionally, develop and implement efficiency-driven strategies while assuming full accountability for the integrity and security of cash operations.

Qualifications:

Minimum Qualifications:

• National Certificate in Banking (NQF5 FAIS aligned qualification or higher)

Experience Required:

3-4 years of extensive branch banking experience with a deep understanding of teller operations, frontline support, and the bank's established policies and procedures.

Demonstrate expertise in bulk cash management, ATM operations, and stringent cash handling protocols ensuring precision, security, and regulatory compliance.

Exhibit strong leadership and problem-solving abilities, enforcing strict adherence to policies while effectively managing high-pressure financial environments.

Maintain an unwavering commitment to accuracy, security, and regulatory integrity ensuring seamless cash operations and operational excellence within the branch.

Additional Information:

• Articulating Information
• Challenging Ideas
• Following Procedures
• Making Decisions
• Producing Output
• Providing Insights
• Banking Process & Procedures
• Client Retention
• Customer Acceptance & Review
• Heart of Customer Experience
• Product Knowledge