Security Operations Manager - Mbombela

Fidelity Services Group; Mpumalanga; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading security services company is seeking an Operations Manager for their Mbombela branch. This role involves managing operations, client relations, and ensuring compliance with security standards. The ideal candidate will have extensive experience in the security industry and strong leadership skills to oversee staff and operations effectively.

Qualifications

• At least 10 years of experience in the security industry.
• At least 5 years of experience in operational security management.

Responsibilities

• Manage several operations covering client liaison and HR/IR matters.
• Ensure all site security requirements are met.
• Evaluate service levels and recommend improvements.

Skills

Leadership

Analytical skills

Interpersonal skills

Planning skills

Education

Matric / Grade 12 Certificate

PSIRA Grade A registration

Tools

Microsoft Office Suite

Job description

A vacancy exists for an Operations Manager at our Mbombela branch.

Purpose of the role :

Reporting to the Area Manager, the overall purpose of this position is to manage several operations, covering key areas such as client liaison, HR/IR matters, fleet management, expenses control, investigations, and ensuring the posting of security officers. The role involves ensuring all site security requirements are met and that clients' needs are efficiently and professionally addressed at all times.

Minimum Requirements :

• Matric / Grade 12 Certificate or equivalent. PSIRA Grade A registration.
• Valid driver's license with reliable transport.
• At least 10 years of experience in the security industry.
• At least 5 years of experience in operational security management.
• Working knowledge of the Firearm Act and firearm competency.
• Staff management experience.
• Computer literacy, with proficiency in Microsoft Office Suite.
• No criminal record or pending cases.
• Strong planning, administration, interpersonal, and client liaison skills.
• Leadership and organizational skills, with excellent communication abilities.
• Knowledge of ISO 9001:2008 Quality Management standards.
• Reside in Mbombela.

Key Performance Areas :

• Maintaining good relations between Fidelity Security Services Group and clients regarding security services.
• Managing allocated areas to meet contractual requirements.
• Ensuring security officers meet contractual standards.
• Evaluating service levels and recommending improvements.
• Managing and supervising security staff to ensure performance standards.
• Handling administrative tasks effectively.
• Communicating daily with management and regional management on operational issues.
• Addressing HR-related queries and formulating disciplinary actions.
• Submitting employment forms and incident reports timely.
• Investigating incidents and reporting findings.
• Applying knowledge of ISO 9001:2008 Management System.

Other Personality Attributes :

• Initiative
• Strong leadership qualities
• Presentable appearance

Core Competencies :

• Analytical, critical thinking, and planning skills
• Leadership and self-development
• Goal setting and organizational skills
• Ability to manage change
• Results-driven attitude
• Interpersonal skills
• Mentoring and development of others
• Teamwork

We reserve the right not to appoint to any advertised position. Preference is given to existing employees, and selection is based on merit. We encourage and support historically disadvantaged and disabled candidates to apply. Please email Cornell Randal at emailprotected.

Fidelity Services Group (Pty) Ltd endorses fair practice and business ethics, emphasizing the continuous development of our human capital as a key resource.

If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.

Required Experience :

Manager

Key Skills :

Splunk, Compliance Management, IDS, SOC, Cybersecurity, Identity & Access Management, Security, Information Security, Process Engineering, Metadata, Encryption, SIEM

Employment Type : Full-Time

Experience : Years

Vacancy : 1

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