Security Operations Manager

We are looking for a talented Security Operations Manager to assign and direct all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Responsibilities

1. Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
2. Assess local market conditions and identify current and prospective sales opportunities
3. Develop forecasts, financial objectives and business plans
4. Meet goals and metrics
5. Bring out the best of branch’s personnel by providing training, coaching, development and motivation
6. Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
7. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
8. Address customer and employee satisfaction issues promptly
9. Adhere to high ethical standards, and comply with all regulations / applicable laws
10. Network to improve the presence and reputation of the branch and company
11. Stay abreast of competing markets and provide reports on market movement and penetration

Requirements and skills

1. Proven branch management experience, as a Branch Manager or similar role
2. Sufficient knowledge of modern management techniques and best practices
3. Ability to meet sales targets and production goals
4. Familiarity with industry’s rules and regulations
5. Excellent organizational skills
6. Results driven and customer focused
7. Leadership and human resources management skills
8. Driver License.
9. PSIRA registered (Grade A)
10. Firearm competency (Handgun, Rifle and Shotgun)
11. Matric Certificate
12. At least 5 years experience in a managerial position.
13. Security qualifications and operational experience essential.
14. Good with technology and IT skill within a security environment.