Security & Loss Prevention Manager (Riversands)

JOB OVERVIEW
The Security & Loss Prevention Manager will be responsible for overseeing all aspects of security operations across retail locations and warehouse facilities.

This includes implementing robust security measures, conducting investigations, managing security personnel, and ensuring compliance with internal and external regulations.

The role focuses on minimizing risks, preventing theft and fraud, and maintaining a safe and secure environment for employees and customers alike.

KEY DUTIES AND RESPONSIBILITIES

1. Security & Loss Prevention Management
   Implement and uphold security measures at the warehouse and across stores.
   Conduct routine and unannounced security checks at all retail locations.
   Identify vulnerabilities and recommend preventive measures.
2. Investigations & Evidence Collection
   Conduct investigations into theft, fraud, stock loss, and cash variances.
   Compile accurate evidence and reports for misconduct cases.
   Work closely with HR and legal teams to facilitate disciplinary processes.
3. Security Personnel Management
   Oversee and manage the external security service provider.
   Ensure security guard deployment aligns with risk areas and operational needs.
   Review and approve guard rosters and monitor contract performance.
4. CCTV Monitoring & Reporting
   Regularly monitor CCTV footage for suspicious activities or security breaches.
   Produce reports on findings and escalate security concerns as necessary.
   Maintain proper records of security incidents and footage review logs.
5. Security Policy Development & Compliance
   Develop and implement security Standard Operating Procedures (SOPs).
   Train staff on security awareness and adherence to policies.
   Ensure compliance with internal policies and external security regulations.

SKILLS AND REQUIREMENTS

1. Diploma or degree in Security Management, Risk Management, Criminology, Law Enforcement, or related field (preferred).
2. Certification in Loss Prevention, Forensic Auditing, or Fraud Examination is advantageous.
3. Minimum 5 years of experience in security, loss prevention, or risk management within a retail or warehouse environment.
4. Proven track record in conducting investigations and compiling evidence for misconduct cases.
5. Experience in CCTV monitoring, security systems, and managing third-party security providers.
6. Familiarity with labour laws and legal processes related to misconduct cases.
7. Proficiency in CCTV monitoring software and security technologies.
8. Strong report-writing and investigation documentation skills.
9. Ability to analyse data on theft trends, stock variances, and fraud patterns.