Secure Endpoint & Identity Engineer

NTT DATA, Inc.; Johannesburg; On-site; ZAR 520,000 - 800,000; Full time

Job summary

NTT DATA, Inc. is seeking an Endpoint & Identity Support Engineer to provide dedicated technical support for Cisco Secure Access, endpoint and identity components.

The role will collaborate with the Cisco Secure Access Lead Engineer to help deploy, troubleshoot and ensure operational readiness across end-user computing and the Microsoft identity environment. Responsibilities include deployment and troubleshooting of Cisco Secure Client, root cause analysis of issues, and supporting Microsoft

Qualifications

• Experience supporting Microsoft enterprise desktop environments, Entra ID, Active Directory, MFA and cert-based authentication.
• Troubleshooting enterprise software and security-client deployments.
• Experience with Cisco Secure Client or Cisco Secure Access is advantageous.

Responsibilities

• Support deployment, configuration and troubleshooting of Cisco Secure Client across the endpoint estate.
• Investigate endpoint installation, upgrade, connectivity and authentication issues including root cause analysis.
• Assist with identity, device and authentication dependencies affecting Cisco Secure Access onboarding and user connectivity.
• Support endpoint configuration and software distribution using existing endpoint management tooling.
• Collaborate to ensure endpoint configurations align with Cisco Secure Access, SASE and Zero Trust architecture.
• Support testing, remediation and production-readiness activities for new users, devices and access scenarios.
• Maintain operational procedures, runbooks and troubleshooting guides.
• Provide ongoing technical support and knowledge transfer to Client operational teams.

Skills

Microsoft Entra ID

Active Directory

MFA

Certificate-based authentication

Cisco Secure Client / Access

Education

Matric and a Tertiary Qualification

Tools

Cisco Secure Client

Job description

NTT DATA, Inc. is seeking an Endpoint & Identity Support Engineer to provide dedicated technical support for Cisco Secure Access, endpoint and identity components.

The role will collaborate with the Cisco Secure Access Lead Engineer to help deploy, troubleshoot and ensure operational readiness across end-user computing and the Microsoft identity environment. Responsibilities include deployment and troubleshooting of Cisco Secure Client, root cause analysis of issues, and supporting Microsoft