Section Manager: Client Liaison, Admin and Logistics

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and interconnected world.

Job Description

• Planning, organizing, leading, and controlling the frontline services of the analytical laboratory, including client liaison, logistics, and financial administration.
• Overseeing the client liaison function in line with:

• Leading effective communication with clients.
• Correct interpretation, understanding, and issuing of the client’s quotes.
• Quotes acceptance follow-up.
• Effective attendance to client queries/enquiries within a reasonable time.
• Driving the division's activities by making timely technical decisions regarding reaching the clients' objectives.
• Intermediate and post-campaign follow-up on the services rendered.

• Coordination and consolidation of incoming projects.
• Communication with the Operations Manager on incoming projects.
• Developing and implementing an internal framework, processes, and procedures for effective performance, thereby ensuring control of costs, income, quality, and productivity.
• Accountable for correct reporting, invoicing, and quotations. Ensure all functions are correct and on time.
• Generating and providing data for management (financial stats, sample volumes, clientele database).
• Assisting management with respect to costing/pricing of activities, including the application of principles applicable to the determination of factors to be used for cost/price determination.
• In conjunction with the Production Planning Manager, assessing and analyzing project financial viability.
• Assisting the Contract Review Manager with annual price increase systems, thereby ensuring prompt communication and consistent application.
• Overseeing the control, handling, and administration of age analysis.
• Overseeing the procurement function rendered in the division.
• Overseeing the control and handling of transportation.
• Managing compliance and maintenance of all QESH systems in the division.
• Accountable for the staff complement in the section. Assisting with staff challenges, motivating staff, assessing training needs, and ensuring they are addressed, promoting competence, and managing staff performance.
• Ensuring all staff are trained and multi-skilled throughout the section.
• Performing any other reasonable tasks as assigned by the direct line manager.

Qualifications

Education

• Degree or National Diploma in Analytical Chemistry and/or proven years of laboratory knowledge, skills, and experience sufficient to be recognized as a qualification through Recognition of Prior Learning.
• Qualification in Business Administration will be an added advantage.

Experience

• Minimum of 5 years’ senior technical experience in an analytical laboratory environment.
• Minimum of 5 years’ client services background.
• Financial background will be an advantage.

Additional Information