Second in Charge

Signature Cosmetics; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player in cosmetics is seeking a passionate individual to join their team in Cape Town. This role focuses on creating an inspiring and personalized shopping experience for customers while driving sales and maintaining high merchandising standards. The ideal candidate should possess a strong work ethic, excellent customer service skills, and a keen interest in beauty products. If you're eager to work in a dynamic retail environment and foster customer loyalty, this opportunity is perfect for you.

Qualifications

• Matric or equivalent is essential for this role.
• Strong customer service skills and knowledge of beauty products are a must.

Responsibilities

• Create a welcoming and personalized experience for customers.
• Drive sales by motivating team members to achieve targets.
• Maintain visual merchandising standards for a beautiful store.

Skills

Customer Service Orientation

Knowledge of Beauty Products

Communication Skills

Basic Proficiency with Email and Excel

Ability to Work Under Pressure

Education

Matric / Grade 12 or Equivalent

Job description

Responsibilities

1. Create a welcoming, inspirational, and personalised experience for all customers.
2. Drive sales and turnover by motivating and inspiring the team members to achieve sales targets.
3. Ensure visual merchandising standards create a beautiful store experience.
4. Maintain a clean, neat, and tidy sales floor that is fully replenished.
5. Manage stock levels, minimize stock losses, and control shrinkage effectively.
6. Ensure all products are correctly priced with relevant price stickers and signage.
7. Check stock take and cycle count variance reports, investigate variances, and escalate stock shortages or unbalanced stock information to the Area Manager.
8. Adhere to point of sale and banking procedures and report any concerns to the Area Manager.
9. Follow all store standards, operational policies, and procedures.
10. Execute all operational activities within the store effectively.

Requirements

1. A matric, Grade 12, or equivalent certificate.
2. A passion for cosmetics, retail, and customer service.
3. Knowledge of beauty and skincare products.
4. Strong customer service orientation.
5. A strong work ethic and hands-on attitude.
6. Ability to work a flexible schedule to meet operational needs.
7. Basic proficiency with email and Excel.
8. Good communication skills.
9. Ability to remain calm and pleasant under pressure.
10. Ability to stand for long periods.
11. Ability to demonstrate and promote products.
12. Ability to create a motivating environment that encourages customer loyalty and team enthusiasm.