Seasonal Receptionist / Switchboard Operator (Delaire Graff Estate)

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A luxury hospitality firm in Stellenbosch is seeking a Receptionist/Switchboard Operator. This role involves welcoming guests, providing information about the estate, and operating the switchboard. The ideal candidate should have strong customer service skills, be fluent in English, and possess good organizational skills. Previous experience in a similar role is preferred. The position requires a well-presented individual with an enthusiastic personality.

Qualifications

• Grade 12 required; hospitality certificate is a plus.
• 1-2 years experience as a receptionist or switchboard operator preferred.
• Fluent in English, with excellent written and oral communication skills.

Responsibilities

• Welcome guests warmly and sincerely.
• Provide information regarding the estate and its facilities.
• Operate the telephone and switchboard service.

Skills

Customer-service skills

Telephone etiquette

Teamwork

Organizational skills

Good computer skills

Education

Grade 12

Hospitality certificate

Tools

Word

Excel

Outlook

Job description

Delaire Graff Estate is looking for a fixed term Receptionist / Switchboard Operator to join their team. Welcoming guests to the estate, guiding guests to the various outlets & respond to general enquiries.

Main Responsibilities :

• Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
• Engage with guests providing information related to the estate, the facilities & experiences;
• Conduct estate tours with guests;
• Operate telephone and switchboard service for all calls;
• Refer calls & provide assistance to the appropriate person depending on the nature of the call;
• Maintain a register of bookings and reservations and communicate with the Security department;
• Compile and update data related to the area of activity;
• Complete and distribute information that needs to be communicated around the estate;
• Correct and update electronic telephone directory;
• Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
• Keep management informed of all concerns that guests raise;
• Ensure all lost property is handed and signed over to the security manager.

Main requirements :

Grade 12, hospitality certificate will be a plus;

Preferably 1- 2 years previous reception / switchboard operator experience;

Excellent telephone etiquette and customer-service skills;

Fluent in English with excellent written & oral communication skills;

Able to work in a team;

Good computer skills (word, excel, outlook);

Strong organizational skills and attention to detail

Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);

Comfortable in dealing with very distinguished clientele;

Must be well-presented and have an enthusiastic personality.