SEASONAL Customer Service Agent (CS BAE)

Boomerang BPO; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading customer service provider in Cape Town is seeking a Customer Love Team member. You will engage with customers daily, resolving queries and influencing their journey through various communication channels. Ideal candidates are outgoing communicators with a passion for animals and strong customer service experience. This seasonal role offers 40 hours per week with shifts scheduled throughout the week.

Qualifications

• Exceptional written and verbal communication skills are crucial.
• Experience with live web chat, email, and voice communication is essential.
• Experience in hospitality or concierge roles is advantageous.

Responsibilities

• Engage with customers daily to resolve queries via phone, live chat, and email.
• Handle a wide range of queries, issues, and feedback.
• Provide customer insights and feedback to shape future strategies.

Skills

Exceptional written and verbal communication skills

Customer service experience

Excellent organizational skills

Creative and full of ideas

Education

Matric or equivalent qualification

Job description

This exciting opportunity is aimed at individuals who are outgoing, hardworking, and excellent communicators passionate about delivering a great customer experience.

You will join the Customer Love Team within Boomerang, working on campaigns for our offshore UK client, engaging with customers daily to resolve queries via phone, live chat, and email. You will have the opportunity to influence the customer journey and suggest innovative ways to improve their experience.

What the Day-to-Day Looks Like in This Role

• Being the face and voice of our client to new and existing customers.
• Using communication tools including phone, email, WhatsApp, and live chat to keep customers informed.
• Handling a wide range of queries, issues, and feedback from our customer base.
• Creating positive moments for the people (and dogs!) we serve.
• Providing customer insights and feedback to help shape future strategies.
• Contributing to our culture and bringing a fresh perspective.

Requirements

• Exceptional written and verbal communication skills.
• A passion for dogs and animals.
• Customer service experience.
• Willingness to work hard and get involved.
• Reasonable numerical reasoning skills.
• Kind, thoughtful, and giving nature.
• Excellent organizational skills.
• Eager to learn and improve.
• Honest, innovative, and adaptable.
• Creative, curious, and full of ideas.
• Matric or equivalent qualification.
• Experience in hospitality and concierge roles is advantageous.
• Experience with live web chat, email, and voice communication is essential.

Ability to start immediately is preferred.

Benefits

We prioritize accessibility for our customers, and for this role, you should be confident and passionate about helping them, primarily via phone. In your application, tell us your favorite dog breed and why. The ideal candidate is motivated by bringing happiness to people and dogs and excited to work in a high-performing team at Boomerang.

This is a seasonal role lasting 3 months, with 40 hours per week, working Monday to Sunday on a rolling rota, including weekends and bank holidays. Shifts may be scheduled between 9 am and 10 pm, subject to change.