Sea Logistics FCL Operational Care Specialist DUR ZS-OI

Kuehne + Nagel AS; Durban; On-site; ZAR 350,000 - 450,000; Full time

Job summary

A global logistics leader is looking for a Seafreight Operational Care Specialist in Durban. This role is key to ensuring accurate processing and documentation of sea import shipments while maintaining high customer satisfaction. Ideal candidates will have proven experience in sea freight operations and strong collaboration skills. The position offers a competitive salary and opportunities for professional growth within the company.

Benefits

Competitive salary

Opportunities for development

Qualifications

• Proven experience in sea freight operations and import documentation.
• Strong interpersonal abilities to collaborate across global teams.
• Capability to challenge existing procedures and drive cost control initiatives.

Responsibilities

• Ensure accurate processing of sea import shipments.
• Maintain visibility of customer transactions and address their needs.
• Work closely with Kuehne + Nagel offices and Customer Care Locations.

Skills

Sea freight operations

Regulatory compliance

Interpersonal abilities

Cost control initiatives

Logistics platforms

QSHE principles

Tools

Wiki documentation systems

Job description

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Seafreight Operational Care Specialist is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service collegues.

How you create impact

• Ensure accurate processing and documentation of sea import shipments while strictly following company policies and QSHE standards.
• Maintain real-time visibility of customer transactions and address their specific needs through efficient multi-channel communication.
• Work closely with Kuehne + Nagel offices, system process teams, and Customer Care Location to streamline operations and deliver customer commitments.
• Proactively challenge the status quo to improve workflows and enhance cost-efficiency, contributing to ongoing business improvements.
• Drive integration of customer data into core systems by initiating Business Profile updates and managing Wiki documentation for transparent operations.

What we would like you to bring

• Proven experience in sea freight operations and import documentation, ensuring regulatory compliance and meticulous record keeping.
• Strong interpersonal abilities to collaborate effectively across global teams and engage with customers through various communication channels.
• Demonstrated capability to challenge existing procedures, drive cost control initiatives, and analyze KPIs for continuous process optimization.
• Skilled in utilizing core logistics platforms and tools, with experience in maintaining business profiles and internal documentation systems like Wiki.
• Deep understanding of QSHE principles and a consistent track record of adhering to safety, environmental, and compliance protocols.

What's in it for you

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at the heart of everything you do, you can expect to be rewarded with a complete package of benefits on top of a salary that grows with you as you grow in our business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.