Scheduling and Tutor Success Coordinator

Axiom Private Tutoring; Pretoria; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Axiom Private Tutoring seeks a Scheduling & Tutor Success Coordinator to manage tutor bookings and foster positive relationships with clients and tutors. This role requires strong organizational skills, a passion for education, and the ability to thrive in a dynamic environment.

Qualifications

• Minimum 5 years’ experience in office administration.
• At least 2 years of hands-on experience with calendar management.
• Proficiency in Google Forms, Excel, and QuickBooks.

Responsibilities

• Manage tutor bookings and align schedules with clients.
• Coordinate tutor onboarding processes and maintain databases.
• Issue invoices and help with budgeting functions.

Skills

Organizational skills

Communication

Time management

Problem-solving

Education

5 years’ experience in office administration

Experience with calendar/schedule management

Tools

Google Forms

Excel

QuickBooks

Job description

Scheduling and Tutor Success Coordinator

Scheduling and Tutor Success Coordinator

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Empower Students’ Futures at Axiom Private Tutoring

Position: Scheduling & Tutor Success Coordinator

Reporting to: Operations Manager

Remuneration: R15,000–R25,000 (negotiable based on experience)

Are you a highly organized and detail-oriented individual with a passion for education and a knack for connecting with people? Do you thrive in a fast-paced, high-impact environment where your work directly shapes students’ academic journeys?

Axiom Private Tutoring, a leading tutoring company in South Africa, is on a mission to make education more accessible and transformative across the continent. We’re looking for a committed and business-minded Scheduling & Tutor Success Coordinator to join our dynamic team at our Menlyn office.

This is not your typical admin job. You'll be at the heart of our operations—coordinating tutors, supporting parents, aligning schedules, and driving learner success. If you’re passionate about systems, education, and helping others grow, this could be your perfect fit.

• Manage tutor bookings, ensuring alignment with signed client packages.
• Maintain and update the tutor database and potential tutor pipeline.
• Coordinate tutor interviews and onboarding processes.
• Ensure lessons paid for are completed within the billing cycle.
• Welcome and support new tutors with training and onboarding.
• Facilitate tutor recommendations for extra hours and monitor follow-up.
• Ensure timely delivery of learner progress reports to clients.
• Build and maintain positive relationships with both clients and tutors.
• Educate tutors and clients on contract terms and policy compliance.
• Resolve client and tutor issues with professionalism and care.
• Maintain and update company databases and filing systems.
• Coordinate internal activities, appointments, and the company calendar.
• Ensure scheduling aligns with billing and operational plans.
• Distribute and store company correspondence and documents.
• Prepare and submit regular reports to support operational visibility.

Finance & Operations

• Issue invoices and follow up on client payments.
• Support budgeting and light bookkeeping functions.
• Monitor office supplies and stay within budget.
• Assist in streamlining procedures to improve office efficiency.

What You’ll Need

• Minimum 5 years’ experience in office administration.
• At least 2 years of hands-on experience with calendar/schedule management.
• Exceptional organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to multitask and thrive under pressure.
• Strong problem-solving instincts and initiative.
• Proficiency in Google Forms, Excel, and QuickBooks (or similar).
• A passion for education and student impact.

This is a demanding role in a fast-paced, high-growth company. Long hours and unwavering commitment are part of the job. Only apply if you're ready to give your best to help us reach thousands more learners.

Be Part of the Change

Join us in reshaping education in Africa. Your coordination skills can unlock a brighter future for learners across the continent.

NB. Please don't apply if you applied for the same job a month ago. You might either be shortlisted already didn't qualify. We will communicate shortly.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Education Administration Programs

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