Scheduler

Herotel Telecoms (Pty) Ltd; Gqeberha; On-site; ZAR 210,000 - 360,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd is seeking a Scheduler in Gqeberha to coordinate daily technician activities for Fibre and Wireless services. The role focuses on efficient scheduling, accurate ticket management, and strong communication between clients, technicians, and internal teams.

You will manage routes, monitor progress, and ensure safety and quality standards are met while contributing to a dynamic, team-driven environment.

Qualifications

• Matric (Grade 12) is required.
• 2–3 years’ experience in a scheduling/coordination role.
• Proficiency in MS Office and strong planning abilities.

Responsibilities

• Schedule appointments with clients for site surveys, installations and callouts.
• Drive installation productivity and support quality service delivery.
• Ensure all tickets are updated with accurate information.
• Plan and optimise technician routes for maximum efficiency.
• Monitor fleet movements and technician progress.
• Communicate with clients and Installers regarding appointments and updates.
• Coordinate, prioritise, and track daily appointment progress.
• Review previous day job cards for completion and client sign-off.
• Perform provisioning and capture required information on Enigma.
• Close tickets and verify quotes for invoicing.

Skills

Planning

Time management

Teamwork

Interpersonal skills

Communication

Initiative

Analytical thinking

Problem solving

Customer service

Resilience

Certifications (advantageous)

Education

Matric (Grade 12)

Tools

MS Office

Job description

Are you organised, detail-focused, and thrive in a fast-paced technical environment? Join our Networks team as a Scheduler in Gqeberha and play a key role in coordinating installations, callouts, and service excellence for our Fibre and Wireless customers.

The key purpose of this role is to coordinate daily technician activities, optimise scheduling efficiency, ensure accurate ticket management, and maintain strong communication between clients, technicians, and internal teams — all while upholding quality, safety, and operational standards.

What you’ll do:

• Schedule appointments with clients, including site surveys, installations, callouts, and CPE removals
• Drive installation productivity and support quality service delivery
• Ensure all assigned tickets are accurately updated with required information
• Plan and optimise technician routes for maximum efficiency
• Actively monitor fleet movements and technician progress
• Communicate effectively with clients and Installers regarding appointments and updates
• Coordinate, prioritise, and track daily appointment progress
• Review previous day job cards to ensure completion, accuracy, and client sign-off
• Perform provisioning and capture required information on Enigma
• Ensure all tickets and job cards are properly closed and quotes are verified for invoicing
• Create and manage PPPoE configurations as required
• Produce daily and weekly activity reports
• Monitor and enforce Health and Safety protocol compliance
• Handle technical enquiries from Technicians and escalate where necessary
• Fast-track pending client concerns and queries to a Senior
• Ensure all relevant SOP documentation remains updated and compliant

What you’ll need:

• Matric (Grade 12)
• Minimum 2–3 years’ experience in a similar scheduling or coordination role
• Proficiency in MS Office
• Strong planning and time management skills
• Ability to work effectively as part of a team
• Excellent interpersonal and communication skills
• Ambition and determination to succeed
• Strong analytical and problem-solving abilities
• Good knowledge of the company’s services and Departments
• Self-disciplined, motivated, and well organised
• Ability to take initiative and manage own workload
• Customer-focused mindset with service excellence as a priority
• High resilience and ability to perform under pressure
• Relevant specialised certifications will be advantageous

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
• If you do not hear from us within 14 days, please consider your application unsuccessful.