Field Technician - Junior

Herotel Telecoms (Pty) Ltd; Cradock; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Exposure to a dynamic workplace

Internal academy progression

Friendly, team-driven environment

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd in Cradock is seeking a hands-on Junior Field Technician to perform fibre and wireless installations, repairs and callouts across our networks. You will set up CPE, run cables, troubleshoot basic network issues and ensure quality and safety standards are met.

The role emphasizes customer service, accurate documentation, and adherence to SOPs. You will work closely with the Team Leader, be prepared for overtime and on-site work at heights, with training provided through

Qualifications

• Grade 12 qualification required.
• Minimum 1 year Fibre Optic splicing experience.
• Minimum 1 year RF/Wireless experience.
• Knowledge of network structures and crimping techniques.
• Basic networking knowledge and computer literacy.
• Valid driver’s licence with clean driving record.
• Physically able to work in demanding environments and at heights.

Responsibilities

• Perform standard Fibre and Wireless installations including CPE setup.
• Troubleshoot Fibre and Wireless networks, including testing.
• Prepare for daily jobs by checking stock and maintaining equipment.
• Complete accurate job cards and documentation for invoicing.
• Work overtime, weekends and callouts when required.

Skills

Technically minded

Customer service experience

Strong manual dexterity

Good analytical and problem-solving-sk

Effective planning and organisational

Physically demanding environments

Education

Grade 12 qualification

Tools

Fibre splicing equipment

OTDR

Job description

Are you hands-on, technically minded and ready to build your career in fibre and wireless installations? Join our Networks team as a Junior Field Technician in Cradock, where you’ll perform standard home and small business installations, repairs and callouts across our Wireless and Fibre networks.

The key purpose of this role is to perform standard fibre and wireless installations, repairs and callouts while delivering excellent customer service and ensuring compliance with quality and safety standards.

What you’ll do:

• Follow all SOPs and Health & Safety procedures while maintaining accurate project and safety documentation
• Work closely with the Team Leader and Scheduler to ensure smooth daily operations
• Prepare for daily jobs by confirming stock availability and ensuring equipment is maintained
• Conduct standard Fibre and Wireless installations including CPE setup and internal/external cable runs
• Perform fibre troubleshooting including splicing, testing and dome management
• Perform wireless troubleshooting including signal testing and bandwidth validation
• Resolve basic network issues such as IP conflicts, firewall and routing problems
• Install and configure VoIP systems
• Receive and action daily job cards, ensuring correct stock and scope alignment
• Communicate with Installation Team Leader to confirm RF signal strength and fibre allocations
• Set up and verify client equipment functionality
• Upgrade firmware, complete clean-up and capture photographic evidence for quality control
• Troubleshoot and resolve on-site callouts efficiently while communicating cost implications where applicable
• Confirm client satisfaction before leaving site
• Perform CPE recoveries for Wireless and Fibre including equipment removal and job card completion
• Complete accurate job cards and ticket updates for invoicing and reporting
• Work overtime, weekends and emergency call-outs when required
• Operate safely at heights and in confined spaces

What you’ll need:

• Grade 12 qualification
• Minimum 1 year Fibre Optic splicing experience
• Minimum 1 year RF/Wireless experience
• Knowledge of network structures and crimping techniques
• Basic networking knowledge
• Basic computer literacy
• Experience with fibre troubleshooting tools such as OTDR and fusion splicing equipment advantageous
• Valid driver’s licence with clean driving record
• Good analytical and problem-solving skills
• Effective planning and organisational skills
• Good working knowledge of hand and power tools
• Proficiency in fibre cable termination and fusion splicing techniques
• Strong manual dexterity and hand-eye coordination
• Ability to work neatly and accurately
• Technically minded with customer service experience
• Ability to work in physically demanding environments including lifting and climbing
• Medically fit and comfortable working at heights
• Self-disciplined, motivated and well organised

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel’s Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes.
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• If you do not hear from us within 14 days, please consider your application unsuccessful.