SATIC - Service Platform Catalog & Integrations Developer (Senior Manager)

PwC Careers Africa; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading company in professional services is seeking a candidate for a role focused on developing and managing Service Catalog and Integration services. This position requires strong consultative skills and technical expertise in ServiceNow, along with the ability to create detailed documentation. The successful candidate will work closely with clients to deliver effective solutions and ensure smooth transitions to operations.

Qualifications

• Experience in developing and managing Service Catalog items.
• Strong understanding of technical best practices for ServiceNow.
• Proficiency in creating detailed technical documentation.

Responsibilities

• Develop and manage Service Request Items and Knowledge Base articles.
• Provide technical solutions based on industry best practices.
• Create and maintain comprehensive documentation for integrations.

Skills

Consultative skills

Problem-solving

Attention to detail

Technical documentation

Education

ServiceNow certification or equivalent experience

Job description

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

Requirements:

Qualifications / Certifications:

• ServiceNow certification or equivalent experience.
• Prior experience working in a PwC environment or similar consulting firm.
• Familiarity with API integration and development standards

Experience & Skills:

• Proven experience in developing and managing Service Catalog items and platform integration services.
• Strong understanding of technical best practices for ServiceNow or similar platforms.
• Excellent consultative skills with the ability to understand and meet requester objectives.
• Proficiency in creating detailed technical documentation and transition artifacts.
• Experience in conducting knowledge transfer sessions.
• Strong problem-solving skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Able and willingness to work flexible hours in line with the USA East Coast (~10:00 - ~18:00). Not from the likes of 14:00 - 22:00
• To be based in Johannesburg, Cape Town, Durban or Gqeberha (previously Port Elizabeth)

Responsibilities:

• Develop and Manage SRIs and KBs: Create and manage Service Request Items (SRIs), Knowledge Base (KB) articles, and other necessary items to support the engagement model for the consumption of Service Catalog and integration services.
• Consultation and Technical Solutions: Work closely with requesters to understand their objectives and provide technical solutions based on industry best practices.
• Development, Testing, and Implementation: Oversee the development, testing, and implementation of all Service Requests and integrations related to the scope of engagements.
• Artifact Creation: Produce all necessary artifacts to support Catalog development and integrations, including design diagrams, knowledge articles, test scripts, and details of any roles or rules used by the integration.
• Knowledge Transfer: Conduct knowledge transfer sessions to platform support teams, ensuring an effective transition to operations for ongoing support of integrations.
• Documentation: Create and maintain comprehensive documentation including integration and API consumption guides, development guidelines, and standards specific to implementing integrations with ServiceNow in the PwC environment

Role overview:

This role is responsible for developing, managing, and supporting the Service Catalog and Integration service. This role requires a strong understanding of technical best practices, excellent consultative skills, and the ability to create and maintain thorough documentation to ensure smooth transitions to operations.