SATIC- Risk and Quality Manager

PwC; Johannesburg; On-site; ZAR 800,000 - 1,100,000; Full time

Job summary

A leading company in professional services is seeking a Risk & Quality Manager in Johannesburg to manage risks and quality. You will lead and develop teams, ensure client satisfaction, and uphold professional standards while navigating complex regulatory environments. Ideal candidates will possess a strong background in risk management, leadership experience, and a relevant degree.

Qualifications

• 5-6 years of relevant professional experience.
• At least 1 year in a management or team leadership role.
• Experience in a regulated business preferred.

Responsibilities

• Manage the firm’s risks and quality.
• Advise client teams on risk and quality issues.
• Support business through query advisory services.

Skills

Analyzing complex systems

Managing projects

Effective communication

Coaching

Managing conflicts

Education

Degree in Commerce, Accounting, Finance, Business, Law, Risk Management, or CA(SA)

Job description

Summary

At PwC, our risk and compliance teams focus on maintaining regulatory compliance and managing risks for clients by providing advice and solutions. They help organizations navigate complex regulatory environments and improve internal controls to mitigate risks effectively.

As a risk management generalist at PwC, you will offer advisory and practical support across various specialist risk and compliance areas.

You will develop your leadership skills by motivating, developing, and inspiring others to deliver quality work. Your responsibilities include coaching, leveraging team members' strengths, and managing performance to meet client expectations. With an increasing understanding of business operations, you will identify opportunities that contribute to the firm's success. Leading with integrity and authenticity, you will communicate our purpose and values meaningfully. You will also embrace technology and innovation to enhance your delivery and encourage others to do the same.

Key skills, knowledge, and experiences required include:

• Analyzing and understanding the interactions within complex systems.
• Owning projects and ensuring their successful planning, budgeting, execution, and completion.
• Collaborating with team leadership to ensure quality, timelines, and deliverables are met.
• Developing new skills and encouraging others to do the same.
• Mentoring team members effectively.
• Using work reviews as opportunities for skill development.
• Managing conflicts and engaging in difficult conversations with clients and stakeholders, escalating when necessary.
• Upholding professional standards, including PwC's guidance, code of conduct, and independence requirements.

Role Summary:

The South Africa Technology & Innovation Centre (SATIC) is part of PwC's global technology delivery network. We lead in human-led, technology-enabled professional services, transforming clients' businesses for the future. We seek a visionary leader with deep market experience who views technology as a driver of human innovation and wants to lead and develop a community of problem solvers to address societal challenges.

If you seek a dynamic career with complex challenges where you can make a meaningful impact, we want to hear from you. Joining SATIC means leading teams across territories, leveraging cutting-edge technology, and making a difference in people's lives.

The Risk & Quality Manager role supports the PwC UK Risk business within the risk management team. The team provides services such as cybersecurity, financial services, AI and modeling, technology implementations, transformation, internal audits, controls advisory, structuring, actuarial, forensics, deals advisory, and regulatory impact. The team works strategically with the business to navigate challenges and deliver exceptional client service. You will join a high-performing risk management R&Q team with extensive experience.

Qualifications / Certifications required:

Preferred: Degree in Commerce, Accounting, Finance, Business, Law, Risk Management, or CA(SA) qualification

Experience required:

5-6 years of relevant professional experience

At least 1 year in a management or team leadership role

Experience in a regulated business is preferred

Responsibilities of the role:

The role involves managing the firm’s risks and quality, including:

• Supporting the business through query advisory services, advising client-facing teams on risk and quality issues, such as managing contractual and delivery risks.
• Advising on risks related to proposed work at the client and during engagement acceptance.
• Helping teams consider and mitigate risks throughout client engagements.
• Providing guidance on technology-related risks and supporting new service launches.

Desirable skills include:

• Effective communication with impact and empathy.
• Coaching and developing others.
• Building strong relationships with internal clients.
• Passion for client service.
• Curiosity and innovation.
• Leadership and team success contribution.
• Integrity, courage, and professional skepticism.
• Technical and commercial expertise.
• Adaptability and openness to change.

Role-related attributes:

• Building trust-based relationships.
• Analyzing complex issues and providing pragmatic solutions.
• Excellent organizational skills for managing multiple tasks.
• Effective communication at all organizational levels.
• Proactive initiative with appropriate escalation.