Satic : Hr Managed Services Team Leader (Hr Shared Services

Pwc Careers Africa; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in HR Managed Services is seeking a Team Leader to oversee the delivery of comprehensive HR services. This individual will lead a diverse team while utilizing ERP technology to drive service excellence and continuous improvement. The ideal candidate will be experienced in service delivery and team leadership, with a strong grasp of ERP systems.

Qualifications

• Proven experience in HR service delivery and team leadership.
• Strong understanding of ERP systems, particularly HR modules.
• Knowledge of HR compliance and data security.

Responsibilities

• Lead and develop a high-performing HR team.
• Manage HR processes and issues using ERP systems.
• Ensure compliance with HR policies and SLAs.

Skills

Leadership

Communication

Problem-Solving

Decision-Making

Process Improvement

Education

CIPD or equivalent

Tools

ERP Systems (Workday)

Job description

The HR Managed Services Team Leader will oversee the delivery of comprehensive HR services to clients, ensuring efficiency, accuracy, and compliance. This individual will lead a diverse team while leveraging HR technology, including ERP systems, to drive service excellence and continuous improvement.

Minimum Requirements:

• Proven experience in HR service delivery and team leadership.
• Strong understanding of ERP systems, particularly HR modules (e.g., payroll, recruitment, benefits,).
• Excellent communication, problem-solving, and decision-making skills.
• Knowledge of HR compliance, data security, and best practices.
• Ability to drive process improvements and service delivery efficiency.
• Relevant HR qualifications (e.g., CIPD) or equivalent experience.

Responsibilities:

• Team Leadership & Development: Lead, mentor, and develop a high-performing team, fostering a collaborative culture focused on achieving HR service delivery goals. Managing complex queries from team members.
• ERP Systems Management: Leverage the ERP system (predominately Workday) to manage HR processes, drive efficiency, and resolve issues.
• Service Delivery: Oversee the seamless delivery of HR services, ensuring compliance with policies and SLAs.
• Reporting & Analytics: Use ERP system data to generate insights and reports, driving decisions related to HR performance, resource allocation, and continuous improvement.
• Stakeholder Management: Build strong relationships with internal and external stakeholders, addressing concerns and ensuring service satisfaction. Acting as escalation point for client escalations.
• Change Management: Manage ERP upgrades and changes, ensuring smooth transitions and effective training for the team.