SATIC Chief Operating Officer

PwC - Global; Johannesburg; On-site; ZAR 1,200,000 - 1,600,000; Full time

Job summary

A leading consulting firm in Johannesburg is seeking a COO to provide strategic leadership and oversee operations at their new Delivery Centre. The ideal candidate will have over 10 years of experience in operations management, excellent analytical skills, and a strong ability to develop teams. Responsibilities include improving performance, managing complex projects, and ensuring compliance with regulations. This role offers a significant chance to influence growth and drive change within the organization.

Qualifications

• 10+ years of experience in operations management.
• Proven ability in managing complex projects.
• Strong analytical and strategic thinking skills.

Responsibilities

• Develop and implement operational strategies.
• Oversee daily operations across all business units.
• Improve customer satisfaction and service delivery.

Skills

Analytical skills

Strategic thinking

Leadership and mentoring

Communication skills

Negotiation skills

Problem-solving abilities

Education

Bachelor’s degree in Business Administration, Management, or related field

MBA or advanced degree

Job description

Overview

Management Level Director

Job Description & Summary

At PwC, our people in management consulting focus on helping clients seize essential advantages by working alongside business leaders to solve their toughest problems and capture their greatest opportunities. They work with some of the world’s largest and most complex companies to understand their unique business issues and opportunities in an ever changing environment. These individuals help create sustainable change by stimulating innovation, unlocking data possibilities, navigating risk and regulatory complexity, optimising deals, and aligning costs with business strategy to create a competitive advantage. Management consultants help the world’s most significant organisations, public and private, quickly become more effective. They improve the way organisations operate; manage costs; better align people, process and technology initiatives; support business growth to maintain or improve competitive edge and complete market and regulatory risk assessment.

As a management consulting generalist at PwC, you will play a vital role in helping clients optimise their operations, improve performance, and achieve strategic objectives. Your work may include analysing business data, developing strategies, supporting management teams, collaborating across teams, optimising tools and technology, improving organisational performance, monitoring compliance, and/or managing change.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Role Summary

Our new South Africa Delivery Centre is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for future leaders who bring in-depth market experience, who see technology to enable and drive human innovation and who want to lead, develop and bring together a community of solvers, to tackle the biggest challenges in society. As a leader in PwC, you will build teams, develop future leaders and inspire a generation of problem-solving professionals who will work with some of the biggest clients in the world.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with and lead teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives.

As the COO, you will be responsible for providing collaborative leadership in SATIC. The COO will be responsible for overseeing SATIC’s operations. You will be responsible for making sure that effective operational procedures are in place. This will include the timely and accurate provision of information on capabilities as they are acquired and the active monitoring of availability and utilisation in support of regular reporting. You will be working as part of the executive team to fulfil the operations of SATIC’s business goals. You will formulate SATIC’s operations strategy, driving change and ensuring the business is performing to the best of its ability.

Finally, you will play an active role in the development of relationships across the different territories to promote the capabilities of SATIC and identify growth opportunities to be considered by the SATIC board.

Qualifications / Certifications required

• Bachelor’s degree in Business Administration, Management, Operations, or a related field. An MBA or other advanced degree is preferred.

Experience required

• 10+ years of experience in operations management, with a track record of leadership within a similar industry.

• Strong analytical and strategic thinking skills.

• Proven ability in managing complex projects and driving organisational change.

• Excellent communication, negotiation, and interpersonal skills.

• Demonstrated leadership abilities with a focus on team development and culture building.

• Proficient in using technology and software for operational management and analysis.

Responsibilities of role

1. Strategic Leadership: Develop and implement operational strategies that align with the SATIC’s overall goals and objectives. Collaborate with the executive team to define and execute business plans.
2. Operational Management: Oversee daily operations across all business units, ensuring efficient workflow and productivity. Ensure the implementation of generally accepted practices to enhance operational effectiveness.
3. Marketing and Communications
4. Oversee all marketing and communication initiatives (internal and external) and implement sound business practices. Work closely with the PwC Marketing department.
5. Financial Performance: Manage resource allocation. Analyze financial reports where required, identifying trends and areas for improvement. Contribute to the development and management of portions of the SATIC budget.
6. Process Improvement: Continuously evaluate and improve operational processes and systems. Implement innovative solutions to enhance efficiency and drive growth.
7. Team Leadership: Provide leadership and mentoring to reporting structures. Foster a culture of collaboration and high performance within teams.
8. Risk Management: Identify operational risks and develop strategies for mitigation. Ensure compliance with industry regulations and company policies.
9. Customer Experience: Focus on improving customer satisfaction and service delivery. Use customer feedback to guide service enhancements and operational changes.
10. Cross-Functional Collaboration: Coordinate with other executives to ensure alignment and support of strategic initiatives. Facilitate communication and cooperation between business units.
11. Performance Monitoring: Establish KPIs for operational performance and monitor achievements. Develop reports and presentations on operational effectiveness for stakeholders and the Board.
12. 11. Implementation of ISO and quality requirements

Skill sets required

• Ability to inspire and motivate teams.

• Strong mentoring and talent development skills.

• Ability to anticipate future challenges and opportunities and plan accordingly. • Ability to streamline and enhance operational efficiency.

• Strong problem-solving abilities and the capacity to analyse complex situations.

• Ability to use data-driven insights to optimise business processes.

• Excellent oral and written communication abilities.

• Skilled in negotiating and presenting ideas clearly and persuasively.

• Ability to build strong relationships with stakeholders across the organization. • Skilled in conflict resolution and fostering a collaborative work environment.

• Ability to implement new strategies and processes effectively.

* Industry experience required:

• Delivery centre experience and / or experience in Professional Services

Travel Requirements Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

October 2, 2025