Sap Support Analyst

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Date: Apr 3, Location: Johannesburg, Gauteng, ZA

Company: Hatch

Requisition ID:

Job Category: Information Technology

Location: Johannesburg, Gauteng, South Africa

Join a company that is passionately committed to the pursuit of a better world through positive change.

With more than 65 years of expertise in mining, energy, and infrastructure, our 10,000+ colleagues worldwide work toward bettering these industries.

We provide practical, safe, innovative, and sustainable solutions, thinking globally while acting locally.

Are you seeking an opportunity to join a diverse team of professionals committed to excellence?

We look forward to hearing from you.

As part of our Shared Services group, which includes Finance, Marketing, Communications, Human Resources, Commercial, Legal, and Facilities, we support our business goals through strong technical capabilities.

We deliver services through our skilled people, methodologies, and systems.

Looking to advance your career?

Hatch is seeking a highly motivated SAP Support Analyst to join the Digital group in Johannesburg, SA.

Digital solutions are a strategic focus, enabling organizations to enhance performance through digital transformation, including digital twins, system integration, interoperability, decision support, autonomous operations, and integrated performance centers.

The SAP Support Analyst will support the Project Management process, mainly involving SAP PS (Project Systems) and HCM Timesheets modules, as well as other non-SAP solutions like Omega PIMS.

This role involves user support, troubleshooting, problem resolution, and ensuring efficient management of user engagements.

The analyst will handle support requests, troubleshoot issues, escalate when necessary, and support users across multiple continents, requiring flexible working hours aligned with North American and Australian time zones.

Responsibilities

1. Manage, support, coordinate, and resolve issues related to the Project Management lifecycle, including SAP and non-SAP applications.
2. Provide first-level support to identify and resolve system problems and assist users.
3. Act as a liaison between the service desk, ICT, support teams, and users.
4. Conduct problem management activities, including root cause analysis and customer satisfaction improvement.
5. Manage tickets in the Hatch Zendesk system, adhere to SLAs, and escalate issues as needed.
6. Identify and document proactive solutions for recurring issues.
7. Monitor integrations with external systems.
8. Assist with system testing, training, and documentation.
9. Maintain current knowledge of relevant technologies.

Qualifications

• Bachelor's degree in Business, Computer Science, or related fields.
• 3+ years supporting or using Project Management / Cost Control applications.
• Understanding of project cost control concepts.
• Experience in ticket resolution and user support best practices.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to work independently and in teams, with flexibility.

Nice to Have

• 3 years of experience with SAP PS module.
• Exposure to SAP Finance, Timesheets (CATS), Resource Billing, Results Analysis.
• Understanding of EPCM / Professional Services project processes.
• Experience with Omega PIMS.

Why Join Us?

• Collaborate on innovative projects.
• Work with great people to make a difference.
• Enjoy a flexible work environment and long-term career development.

If you don't meet every requirement, don't worry. We value diverse experiences and encourage you to apply.

Hatch is committed to diversity and inclusion and is an Equal Opportunity Employer. We accommodate applicants' needs in accordance with local legislation.

We process personal information lawfully and transparently, as detailed in our Hatch HR Processing Notice available on our website.

Apply now to be part of our team and contribute to impactful projects.