SAP HCM / SF Support Specialist

Well-known and growing private hospital group requires a SAP Project Support Specialist: HCM / SF to develop and maintain software and workflows according to specifications within the SAP HR environment. The role involves delivering, maintaining, troubleshooting, and enhancing SAP HCM / SF functionality.

Job Requirements:

1. Bachelor’s degree in human resources, information technology, or a related field.
2. SAP Certification in HCM and/or SuccessFactors.
3. At least 3 years of experience in SAP HCM / SF.
4. Project management skills, preferably within HR technology implementations.
5. Strong problem-solving and analytical skills.
6. Excellent communication and interpersonal skills.
7. Ability to work independently and handle multiple support requests.
8. SAP certification in HCM / SF is a plus.

Key Responsibilities:

1. Manage SAP HCM / SF system following logical, systematic, and credible processes aligned with group policies, procedures, and legislation.
2. Analyze SAP HCM / SF data to identify and resolve discrepancies promptly and accurately.
3. Update organizational structures in SAP HCM accurately, adhering to policies and service levels.
4. Leverage SAP HCM / SF capabilities to optimize group processes.
5. Develop, configure, test (system, integration, functionality, UAT), deploy, and provide post-go-live support.
6. Assess the feasibility of client requirements and identify gaps in standard SAP SuccessFactors functionalities.
7. Conduct system walkthroughs and demos to explain configuration functionalities.
8. Understand stakeholder needs to deliver quality service.
9. Maintain appropriate system access for business users, ensuring segregation of duties.
10. Train and assess business stakeholders on SAP HCM / SF system usage.
11. Ensure compliance with HR standards and performance management frameworks.
12. Identify repeat failures contributing to wastage.
13. Maintain system documentation, governance procedures, and ensure IT security compliance.
14. Assist in writing technical and functional specifications.
15. Coordinate final UAT testing before changes go live.
16. Perform regular system maintenance and updates.
17. Document and track support requests and resolutions.
18. Stay updated on SAP releases and best practices.