SAMP Support Technician

Sebenzana APP; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic engineering solutions firm is seeking a skilled SAMP Support Technician in Johannesburg. This hands-on role focuses on maximizing engineering data value through system configuration, data analysis, and client support. Candidates should have a National Diploma in Engineering, strong analytical skills, and proficiency in MS Excel. Join our team to work directly with clients and contribute to impactful engineering solutions.

Benefits

Professional growth opportunities

Exposure to diverse environments

Collaborative team environment

Qualifications

• Experience working in engineering, technical project, or business support environments.
• Prior experience with data entry and platform management.
• Proficiency in MS Excel, Google Sheets, and other project tracking platforms.

Responsibilities

• Implement and configure SAMP instances at client sites.
• Provide frontline technical support and resolve client issues.
• Deliver hands-on system training and develop user-friendly training materials.

Skills

Data analysis

Technical support

Client service

Process improvements

Analytical skills

Education

National Diploma in Engineering

Tools

MS Excel

Google Sheets

MS Project

Job description

Location: South Africa | Permanent Position (Full-Time)

Are you a technically minded professional with a passion for systems, data, and engineering support? We're seeking a highly skilled and proactive SAMP Support Technician to join our dynamic team and play a key role in the implementation, support, and optimization of the SAMP platform across client sites.

This is a hands-on role focused on helping clients maximize the value of their engineering data through system configuration, data analysis, troubleshooting, and user training.

• Implement and configure SAMP instances at client sites, including:
  
• Functional Location (FL) & Inspection Location (IL) setup
  
• Dashboard configuration, QCP creation, dynamic images, and risk assessment setup
  
• Check sheet creation and inspections capture
  
• Provide frontline technical support and resolve client issues via support tickets
  
• Monitor data quality and integrity across the platform
  
• Perform data analysis to identify inefficiencies and engineering-related issues
  
• Deliver hands-on system training and develop user-friendly training materials
  
• Guide clients through system workflows including survey events, action tracking, and inspections
  
• Recommend enhancements to improve system usage and client workflows
  
• Promote and enforce safety standards and risk mitigation practices in line with HSEC plans
  
• Collaborate with engineers, graduates, and other internal teams to ensure smooth service delivery
  

Collaboration Network

• Reports to: SAMP Operations Lead
  
• Works closely with: Service Engineers, Graduates, Clients
  
• Maintains cooperative relationships with internal teams and external stakeholders
  
  
  
  
  

Requirements

Qualifications:

• National Diploma in any Engineering discipline (essential)
  

Experience & Skills:

• Experience working in engineering, technical project, or business support environments
  
• Prior experience with data entry, system support, or platform management
  
• Strong analytical skills and the ability to generate insights from data
  
• Proficiency in MS Excel, Google Sheets, and platforms used for project tracking (e.g., MS Project, Google Suite)
  
• Ability to develop process improvements, troubleshoot technical issues, and train users
  
• A strong focus on client service, teamwork, and knowledge sharing
  
  

Personal Attributes:

• Organized and deadline-driven
  
• Strong problem-solving skills with a continuous improvement mindset
  
• Comfortable leading or guiding others and coordinating activities
  
• Strong communicator with a collaborative, can-do attitude
  
  
  
  

Benefits

Why Join Us?

• Be part of a forward-thinking team focused on engineering excellence
  
• Work directly with clients on live projects and impactful engineering solutions
  
• Gain exposure to diverse environments and contribute to process optimisation
  
• Lead by example, grow professionally, and share your expertise