SAMBASSADOR

Smollan; Midrand; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading marketing services company in Midrand is looking for a Sambassador to enhance product exposure and manage customer interactions to drive sales. The role involves customer experience management, inventory oversight, and ensuring compliance with standards. Ideal candidates will possess strong administration skills and ability to build relationships. Join us to contribute to our customer satisfaction and service quality.

Responsibilities

• Manage customer vetting and registration.
• Monitor and maintain inventory, including equipment.
• Ensure compliance with standards and regulations.
• Capture sales reports based on customer interactions.
• Build and maintain strong working relationships.

Job description

We are looking for a Sambassador in Midrand to ensure product / service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Sambassador, you will be responsible for :

1. Customer Experience Management
   • Manage customer vetting and registration
   • Manage rental process
   • Gather feedback and suggestions from customers to continuously improve the rental service
   • Monitoring and managing inventory including the storing, tracking and maintenance of equipment
2. Inventory Management
   • Monitoring and managing inventory including the storing
   • Tracking
   • Maintaining of equipment
   • Charging devices
3. Managing & Ensuring Compliance
   • Standards & Discipline Management
   • Brand Management & Compliance onsite
   • HSSE compliance
   • Non-Compliance Escalation
   • Reporting and KPI's
   • Delivery of Quality Reporting & Insights
   • Feedback on what is working and what is not working
   • Red flag escalations of issues encountered on the sites
   • Speedy response to resolve issues that are encountered
   • Provide insights gained from customer interactions
4. Administration
   • Capture daily, weekly and monthly reports based on customer interactions and sales
   • Identify challenges and corrective actions for Customer Satisfaction and Service
   • Gather feedback from customer complaints, queries and requests and ensure resolution
   • Build and maintain strong working relationships