Salvage Coordinator

Neptune; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in the insurance sector is looking for a Salvage Coordinator for a 6-month fixed-term contract. The role involves negotiating fees, coordinating salvage requests, and ensuring compliance with internal policies while maintaining high customer service standards. Ideal candidates will possess strong communication and negotiation skills, along with experience in claims management.

Qualifications

• Experience in claims management or relevant field is advantageous.
• Strong negotiation and communication skills required.
• Ability to manage records and adhere to compliance standards.

Responsibilities

• Negotiate release fees and manage invoicing with salvage contractors.
• Coordinate requests from assessors and clients efficiently.
• Ensure compliance with internal policies and legal requirements.

Skills

Negotiation

Customer service

Communication

Job description

Hello… an exciting new opportunity has just become available in our Insure Operations, Motor Claims.

We are looking to recruit a Salvage Coordinator (Fixed Term Contract 6 months).

Role Objectives :

• To negotiate release fees, uplift salvage, request settlement documents from finance houses, and invoice salvage dealers for salvage payments.
• Maintain stock in bond, request original registration documents from finance houses to be handed over to salvage dealer.
• Collect and allocate salvage payments received from salvage dealers.

Key Responsibilities :

• Respond to incoming requests from assessors and clients, document, and act according to the process.
• Coordinate and distribute requests among team members, ensuring acknowledgment.
• Work with internal and external providers, clients, claims department, panel beaters, and towers to process salvage requests.
• Communicate effectively with all parties and provide feedback.
• Adhere to SLAs, procurement agreements, and internal policies to ensure timely execution.
• Negotiate release fees with external providers and clients, maintaining proper records and follow-up systems.
• Escalate issues to line managers when necessary.
• Follow standard operating procedures for vehicle registration, settlement letters, and document handling from banks / finance houses.
• Keep accurate records of all requests and follow-ups.
• Ensure compliance with policies on record management, security, and legal requirements.
• Negotiate discounts and release fees within mandate limits.
• Manage invoicing and reconciliation with salvage contractors, ensuring payments are captured and financial targets are met.
• Communicate professionally with all stakeholders, providing updates and feedback, and ensuring high customer service standards.
• Handle customer inquiries and complaints promptly and fairly, escalating issues as needed, and maintaining respectful communication.