Salesforce Technical Consultant

PwC - Global; Johannesburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

PwC seeks an experienced Salesforce Data Cloud Consultant to drive client projects at the South African Technology & Innovation Centre. This role involves developing tailored Salesforce solutions, enhancing operational efficiency, and supporting clients in their transformation journeys. With a focus on relationship-building and technical expertise, you will help lead innovative projects that impact businesses globally.

Qualifications

• Minimum 3-5 years in business systems analysis.
• Experience with Salesforce Data Cloud implementations.
• Strong understanding of CRM best practices.

Responsibilities

• Contribute to Salesforce Data Cloud technology deliverables.
• Design and review Salesforce Data Cloud solutions.
• Facilitate end-user training and user adoption.

Skills

CRM processes

Problem-solving

Communication

Analytical ability

Education

Salesforce Certified Data Cloud Consultant

Salesforce Certified Administrator

Salesforce Certified Platform App Builder

Tools

Salesforce Data Cloud

Job description

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary:

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are seeking an experienced Salesforce Data Cloud Consultant to join our team. The successful candidate will support new business development, design and configure client solutions, and ensure high-quality deliverables. This role requires a deep understanding of Salesforce Data Cloud, strong collaboration skills, and the ability to maintain Salesforce certifications, knowledge, and skills. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world-leading tech and making a difference in real people’s lives.

Qualifications / Certifications required:

• Salesforce Certified Data Cloud Consultant

• Salesforce Certified Administrator

• Salesforce Certified Platform App Builder

• Salesforce Certified Sales Cloud (desirable)

• Salesforce Certified Service Cloud (desirable)

Experience required:

• Minimum of 3-5 years of experience in business systems analysis or functional analysis

• Proven experience with Salesforce Data Cloud implementations and customizations

• Strong understanding of CRM processes and best practices

• Experience in requirements gathering, business process mapping, and translating business needs into technical solutions

• Experience with Agile methodologies and project management

• Strong problem-solving skills and attention to detail

Responsibilities of role:

Development of client solutions:

• Contribute to engagement deliverables pertaining to all aspects of Salesforce Data Cloud technology

• Assist in discovery & design workshops to identify client requirements

• Design and review Salesforce Data Cloud solutions to meet client requirements

• Input into the estimation of engagements in discovery, pre-build, and in-build phases

• Manage the build of Salesforce Data Cloud solutions using configuration

• Ensure the quality and timeliness of build deliverables

• Perform customization of Salesforce Data Cloud using configuration

• Facilitate end-user training and other user adoption activities

• Work in an agile culture and a high-performance-driven environment

• Help identify and maintain client and stakeholder relationships

• Recommend new features and improvements to optimize and increase the use of the Client’s platform

• Provide technical specifications and help maintain overall documentation for the business

• Adhere to and promote best practices and design guidelines

Commercial:

• Supporting Pre-sales during the development of new business with new or existing clients

• Support the production of proposals & working with wider teams to present proposals

• Assist in the review of proposals during the pre-sales process to ensure proposal accuracy

• Work with the commercial teams to ensure a smooth handover into Delivery processes

• Ability to work with engagement leadership to ensure accurate and achievable resourcing planning

General

• Maintain certification in selected Salesforce products

• Maintain and improve internal team skills, processes, and ways of working

• Help mentor and coach other colleagues

• Participate in the PwC culture, practices, and teams

Desirable skill sets include:

Required Skills:

• Experience with Salesforce Data Cloud configurations

• Background in CRM process design and implementation

• Strong presentation and communication skills

• Strong aptitude; logical and analytical ability

• Support change control best practices, including management of multiple code/configuration streams, code/Configuration merging, and promoting changes to production

• Experience with integrated packages e.g., Adobe Sign, DocuSign, CTI, Marketing Tools, Copado, MuleSoft

Role related attributes:

• Strong presentation and communication skills

• Strong aptitude; logical and analytical ability

• Facilitating discovery workshops

• Documentation of requirements

• Translation of client requirements into designs and solutions

• Management of design and requirement issues and change requests

• Gap analysis and capability mapping

• End User Training and other user adoption activities

• Developing project delivery roadmaps

• Reporting of delivery performance, risks and issues

• Industry experiencerequired:

• Industry specialist knowledge in Financial Services (Banking, Insurance or Wealth Management)"

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

July 31, 2025