Salesforce Support & Administration

Reload Logistics; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading logistics company seeks an experienced Salesforce Support & Administrator based in Johannesburg. The role involves technical support, system administration, and process improvement within the Salesforce environment. Ideal candidates will have a solid understanding of Apex, strong problem-solving skills, and Salesforce certification. Join us to optimize our Salesforce operations and contribute to business success.

Benefits

Flexible working hours

Professional development opportunities

Health insurance

Qualifications

• 3+ years of hands-on experience as a Salesforce Administrator or Support Analyst.
• Strong grasp of Salesforce platform capabilities.
• Working knowledge of Apex is essential.

Responsibilities

• Provide tiered Salesforce support for business users.
• Manage user accounts, permission sets, and profiles.
• Perform data imports, exports, and ensure data accuracy.

Skills

Analytical Skills

Problem-solving

Communication

Education

Salesforce Administrator Certification (ADM-201)

Tools

Data Loader

Postman

Workbench

Job description

Salesforce Support & Administrator

Job Summary

We are seeking an experienced Salesforce Support & Administrator with a solid understanding of system configuration and the ability to troubleshoot Apex code. This role is ideal for someone who enjoys supporting business users, solving technical issues, and acting as the bridge between administration and development. You will manage user requests, debug and resolve issues, and escalate to developers when needed, ensuring the Salesforce environment remains stable and optimized.

Key Responsibilities

Technical Support & Debugging

- Provide tiered Salesforce support for business users across teams.

- Investigate and analyze Apex-related errors using the Debug Log, Developer Console, and system logs.

- Apply quick and safe configuration or code-level resolutions where possible.

- Escalate complex bugs to developers with complete technical documentation and context.

System Administration

- Manage user accounts, permission sets, profiles, and role hierarchies.

- Configure custom objects, fields, page layouts, record types, validation rules, and automations (Flows, Process Builder).

- Monitor system performance, integrations, and scheduled jobs.

Data Integrity & Maintenance

- Perform data imports, exports, mass updates, and data deduplication.

- Ensure data accuracy and enforce data governance policies.

- Regularly audit field usage, login patterns, and security settings.

Process Improvement & Documentation

- Collaborate with stakeholders to gather enhancement requests and suggest system improvements.

- Create clear technical documentation, including process flows and knowledge articles.

- Assist in user onboarding, training, and ongoing enablement.

Required Qualifications

- 3+ years of hands-on experience as a Salesforce Administrator or Support Analyst.

- Strong grasp of Salesforce platform capabilities and declarative tools.

- Working knowledge of Apex — ability to read and understand triggers, classes, and debug logs.

- Experience troubleshooting errors and system failures involving automation or custom code.

- Salesforce Administrator Certification (ADM-201) is required.

Preferred Qualifications

- Salesforce Platform App Builder or Platform Developer I certification.

- Familiarity with REST API, Postman, and integration debugging.

- Experience with third-party tools like Data Loader, Workbench, Gearset, or Change Sets.

Soft Skills

- Excellent analytical and problem-solving skills.

- Clear written and verbal communication.

- Proactive mindset and ability to work independently.

- Strong collaboration and documentation habits.