Salesforce Specialist

CloudSmiths; Johannesburg; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading tech company in Johannesburg seeks a skilled Salesforce Specialist to design and implement solutions using Salesforce's advanced platforms. The ideal candidate will have a strong background in Salesforce Data Cloud, Marketing Cloud, and Tableau, along with relevant certifications. Join a forward-thinking team focused on innovation and client success while shaping the future of customer engagement.

Qualifications

• Proven hands-on experience with Salesforce Data Cloud from data ingestion to activation.
• Strong proficiency in Salesforce Marketing Cloud including Journey Builder and Automation Studio.
• Demonstrable experience creating interactive dashboards in Tableau.

Responsibilities

• Design, configure and implement Salesforce Data Cloud solutions for clients.
• Develop and deploy AI-powered agents using Salesforce Agentforce.
• Build and execute customer journeys in Salesforce Marketing Cloud.

Skills

Salesforce Data Cloud expertise

Salesforce Marketing Cloud

Tableau dashboard creation

AI concepts

Communication skills

Education

Degree or equivalent professional experience

Tools

Salesforce Data Cloud

Marketing Cloud

Tableau

Job description

Overview

At CloudSmiths we focus on the future of customer engagement harnessing the integrated power of data AI and marketing automation. We are looking for a skilled and motivated Salesforce Specialist to join our team, someone who is passionate about using cutting-edge technology to revolutionise how businesses connect with their customers.

This is a key role focused on designing and implementing solutions that bring together Salesforce's most advanced platforms: Data Cloud, Agentforce, Marketing Cloud and Tableau. Your work will involve creating unified customer data profiles, deploying AI-driven agents, building personalised marketing journeys and developing insightful visualisations to drive significant growth for the businesses we partner with.

Responsibilities

• Design, configure and implement Salesforce Data Cloud solutions for our clients, including data ingestion, identity resolution and segmentation.


• Develop and deploy AI-powered agents using Salesforce Agentforce, leveraging insights from Data Cloud for personalised customer interactions.


• Build and execute customer journeys and campaigns within Salesforce Marketing Cloud, utilising segments and insights from Data Cloud.


• Create insightful dashboards and reports using Tableau to visualise key metrics and performance from Salesforce data.


• Collaborate closely with client stakeholders and our internal project teams to translate business requirements into technical solutions.


• Ensure data quality, governance and compliance are maintained within the Salesforce environments for all client projects.

What We’re Looking For

• A degree or equivalent professional experience.


• Proven hands-on experience with Salesforce Data Cloud from data ingestion and modelling to activation.


• Strong proficiency in Salesforce Marketing Cloud including Journey Builder, Automation Studio and either AMPscript or SQL.


• Demonstrable experience creating interactive dashboards and reports in Tableau.


• A solid understanding of AI concepts as they are applied within the Salesforce ecosystem and a foundational knowledge of Agentforce.


• Relevant Salesforce certifications are essential (e.g. Salesforce Certified Data Cloud Consultant, Salesforce Certified Marketing Cloud Email Specialist or Tableau Certified Data Analyst).


• Excellent analytical skills and the ability to communicate clearly with both technical and non-technical stakeholders.

Why Join Us

This is an opportunity to work at the forefront of the Salesforce revolution with an integrated suite of its latest technologies.

We are a forward-thinking team dedicated to innovation and client success and we provide significant opportunities for professional development and continuous learning within a collaborative and supportive environment.

If you are passionate about using data and AI to shape the future of customer experience then look no further and apply now!

Employment Details

Required Experience: Senior IC

Key Skills

Sales Experience, Crane, Customer Service, Communication skills, Heavy Equipment Operation, Microsoft Word, Case Management, OSHA, Team Management, Catheterization, Microsoft Outlook Calendar, EHS

Employment Type: Full-Time

Experience: years

Vacancy: 1