Salesforce Solutions Analyst

Paracon; Johannesburg; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading company is seeking a detail-oriented Solution Analyst to bridge business needs and technical execution. This role involves analyzing processes, defining requirements, and ensuring successful delivery of Salesforce-based solutions. Ideal candidates will have Salesforce certifications and experience in business analysis, particularly in sectors such as financial services or FMCG.

Qualifications

• 2–4 years of experience in Business or Systems Analysis.
• Familiarity with APIs and integration concepts.
• Strong understanding of CRM processes, especially in financial services, FMCG, or public sector.

Responsibilities

• Engage with clients to gather, analyze, and document business requirements.
• Map and analyze business processes; recommend improvements using Salesforce.
• Participate in user acceptance testing (UAT) and go-live planning.

Skills

Business Analysis

Salesforce

Documentation

Collaboration

Process Improvement

Education

Salesforce Administrator certification

Salesforce App Builder certification

Tools

JIRA

Confluence

Lucidchart

Job description

Our client is looking for a detail-oriented Solution Analyst to join their delivery team. This role is ideal for someone who can effectively bridge the gap between business needs and technical execution. You will play a key role in analyzing business processes, translating requirements into functional designs, and ensuring the successful delivery of Salesforce-based solutions.

Key Responsibilities

• Engage with clients to gather, analyze, and document business requirements.
• Translate business needs into clear, actionable functional/system requirements (e.g., Functional Requirements Specifications - FRS).
• Collaborate with Solution Architects, Developers, and Testers to ensure alignment on solutions.
• Map and analyze business processes; recommend improvements or automation using Salesforce capabilities.
• Support integration design by coordinating with internal and external system stakeholders.
• Assist in defining and validating acceptance criteria and test cases.
• Participate in user acceptance testing (UAT), go-live planning, and post-implementation reviews.
• Facilitate workshops, stakeholder meetings, demonstrations, and walkthroughs.

Minimum Requirements

• 2–4 years of experience in a Business or Systems Analysis role, preferably in a Salesforce environment.
• Salesforce Administrator and/or App Builder certification (required).
• Proven experience writing Functional Requirements Specifications (FRS) and related documentation.
• Familiarity with integration concepts (APIs, middleware, third-party tools).
• Strong understanding of CRM processes, ideally within industries like financial services, FMCG, or the public sector.

Preferred Qualifications

• Experience with Salesforce implementation projects in client-facing or internal roles.
• Understanding of Agile, Scrum, or hybrid project delivery methodologies.
• Experience collaborating with technical teams, including developers, testers, and integration specialists.
• Familiarity with tools like JIRA, Confluence, Lucidchart, or similar platforms.